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    Customer Success Manager Construction Engineering - Dubai, United Arab Emirates - ORACLe

    ORACLe
    ORACLe Dubai, United Arab Emirates

    1 week ago

    Oracle background
    Description
    • Develop long-term partnership with customers to ensure they remain successful by realizing the full value of their investment to ensure renewals and expansions.
    • Act as the main point of contact for Oracle customers and acts as a point of escalation for your customer's critical issues
    • Works closely with the Account Management and Sales teams to support strategic client initiatives
    • Manages and supports the delivery of the Operational Plan and Key Success metrics as required to support a successful renewal and expansion.
    • Develops and maintains relationships with senior management across lines of business and third parties.
    • Plans and deploys support activities to ensure effective delivery within agreed budgetary constraints.
    • Manages change, risk, issues, and monitors the client status and 'health' to support customer satisfaction levels
    • Advises the customer on effective and efficient way to use Oracle support services and products, tools, systems, interfaces, and procedures.
    • Manage on-boarding, upgrades, patching and other change management activities for cloud customers
    • Guide customers through significant service milestones such as upgrades, new releases etc.
    • Drive customer adoption working with internal CEGBU teams (Product, Engineering, Sales, Provisioning, etc.)
    • Assures and improves the quality of the service, maintaining accurate account information.
    • Communicates opportunities for customers to engage with Oracle such as technical events and business seminars.
    • Assists in the renewal of client agreements and contributes to pre-sales activities where required.
    • Provide generic best practices and industry benchmarking materials via self-service and proactive push communication.
    • Collaborate with Oracle's Marketing team by encouraging customer advocacy and creation of case studies to help maintain the Customer References program
    • Identify expansion opportunities via high value relationship with the client
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