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    Customer Success Manager Construction Engineering - Dubai, United Arab Emirates - ORACLe

    Oracle background
    Description
    • Develop long-term partnership withcustomers to ensure they remain successful by realizing the fullvalue of their investment to ensure renewals andexpansions.
    • Act as the main point of contactfor Oracle customers and acts as a point of escalation for yourcustomer's critical issues
    • Worksclosely with the Account Management and Sales teams to supportstrategic client initiatives
    • Manages andsupports the delivery of the Operational Plan and Key Successmetrics as required to support a successful renewal andexpansion.
    • Develops and maintains relationshipswith senior management across lines of business and thirdparties.
    • Plans and deploys support activitiesto ensure effective delivery within agreed budgetaryconstraints.
    • Manages change, risk, issues, andmonitors the client status and 'health' tosupport customer satisfaction levels
    • Advisesthe customer on effective and efficient way to use Oracle supportservices and products, tools, systems, interfaces, andprocedures.
    • Manage on-boarding, upgrades,patching and other change management activities for cloudcustomers
    • Guide customers through significantservice milestones such as upgrades, new releasesetc.
    • Drive customer adoption working withinternal CEGBU teams (Product, Engineering, Sales, Provisioning,etc.)
    • Assures and improves the quality of theservice, maintaining accurate accountinformation.
    • Communicates opportunities forcustomers to engage with Oracle such as technical events andbusiness seminars.
    • Assists in the renewal ofclient agreements and contributes to pre-sales activities whererequired.
    • Provide generic best practices andindustry benchmarking materials via self-service and proactive pushcommunication.
    • Collaborate withOracle's Marketing team by encouraging customer advocacyand creation of case studies to help maintain the CustomerReferences program
    • Identify expansionopportunities via high value relationship with theclient


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