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    Microsoft Support Advisor with Portuguese and English - Dubai, United Arab Emirates - Concentrix

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    About the job

    Job Title:

    Microsoft Support Advisor with Portuguese and English

    Job Description

    We're looking for a Technical Support Advisor with passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

    So, what's the role all about?

    • Handling Business Clients Technical requests via ticketing system
    • Analyzing device performance issues
    • Setting case priority depending on the clients needs
    • Providing relevant solutions through established procedures
    • Focusing on customer expectations and satisfaction
    • Collaborating with other team members to provide high-quality support

    You are the one we're looking for if you:

    • Are fluent in both Portuguese and English
    • Follow the IT trends and have basic technical skills
    • Have excellent communication skills
    • Are able to identify and understand client needs and match their pace
    • Have the ability to present complex information in a simple way
    • Are up for a fresh new challenge, and picking up some new skills


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