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    Customer Service Admin - Dubai, United Arab Emirates - Caliberly

    Caliberly
    Caliberly Dubai, United Arab Emirates

    1 week ago

    Caliberly background
    Description

    We are hiring for a reputable companyoperating in the aviation industry. We are currently seeking atalented and experienced Customer Service / Admin Executive to joinour team. The ideal candidate will have prior experience in theairlines aviation shipping or logisticsindustry.

    Responsibilities:

    • Handlecustomer inquiries and provide timely and accurate assistance viaphone email and inperson interactions.
    • Maintaina high level of professionalism and courtesy while addressingcustomer concerns and resolving issueseffectively.
    • Coordinate with internaldepartments to ensure prompt resolution of customer queries andcomplaints.
    • Process customer orders bookingsand reservations accurately andefficiently.
    • Assist in managing customeraccounts including updating information processing payments andissuing invoices.
    • Prepare and maintainadministrative documents reports and records asrequired.
    • Assist in organizing and coordinatingmeetings appointments and travel arrangements for management andstaff.
    • Perform general administrative tasksincluding filing data entry and officeorganization.
    • Provide support to the managementteam as needed including conducting research and preparingpresentations.
    • Uphold company policies andprocedures related to customer service administration and dataconfidentiality.

    Requirements:

    • Filipinonationality is preferred for thisposition.
    • Minimum of 2 years of experience incustomer service and administrative roles preferably in theairlines aviation shipping or logisticsindustry.
    • Excellent communication skills inEnglish both written and verbal. Knowledge of additional languagesis a plus.
    • Strong customer service orientationwith the ability to handle inquiries and resolve issuesprofessionally and efficiently.
    • Proficiency incomputer applications including Microsoft Office suite and customerrelationship management (CRM) software.
    • Abilityto multitask and prioritize tasks in a fastpaced environment whilemaintaining attention to detail.
    • Positiveattitude proactive approach and willingness to learn and adapt tonew challenges.
    • Strong organizational and timemanagement skills with the ability to meet deadlines and work underpressure.
    • Bachelors degree or equivalentqualification in Business Administration Hospitality or a relatedfield is preferred.

    RemoteWork :

    No

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