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    Customer Service Admin - Dubai, United Arab Emirates - Caliberly

    Caliberly
    Caliberly Dubai, United Arab Emirates

    5 hours ago

    Caliberly background
    Description

    We are hiring for a reputable company operating in the aviation industry. We are currently seeking a talented and experienced Customer Service / Admin Executive to join our team. The ideal candidate will have prior experience in the airlines aviation shipping or logistics industry.

    Responsibilities:

    • Handle customer inquiries and provide timely and accurate assistance via phone email and inperson interactions.
    • Maintain a high level of professionalism and courtesy while addressing customer concerns and resolving issues effectively.
    • Coordinate with internal departments to ensure prompt resolution of customer queries and complaints.
    • Process customer orders bookings and reservations accurately and efficiently.
    • Assist in managing customer accounts including updating information processing payments and issuing invoices.
    • Prepare and maintain administrative documents reports and records as required.
    • Assist in organizing and coordinating meetings appointments and travel arrangements for management and staff.
    • Perform general administrative tasks including filing data entry and office organization.
    • Provide support to the management team as needed including conducting research and preparing presentations.
    • Uphold company policies and procedures related to customer service administration and data confidentiality.

    Requirements:

    • Filipino nationality is preferred for this position.
    • Minimum of 2 years of experience in customer service and administrative roles preferably in the airlines aviation shipping or logistics industry.
    • Excellent communication skills in English both written and verbal. Knowledge of additional languages is a plus.
    • Strong customer service orientation with the ability to handle inquiries and resolve issues professionally and efficiently.
    • Proficiency in computer applications including Microsoft Office suite and customer relationship management (CRM) software.
    • Ability to multitask and prioritize tasks in a fastpaced environment while maintaining attention to detail.
    • Positive attitude proactive approach and willingness to learn and adapt to new challenges.
    • Strong organizational and time management skills with the ability to meet deadlines and work under pressure.
    • Bachelors degree or equivalent qualification in Business Administration Hospitality or a related field is preferred.

    Remote Work :

    No

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