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    Business Development Officer - Dubai, United Arab Emirates - First Abu Dhabi Bank

    First Abu Dhabi Bank
    First Abu Dhabi Bank Dubai, United Arab Emirates

    Found in: Talent AE C2 - 3 days ago

    first abu dhabi bank background
    Full time
    Description

    Job Description

    Sales

  • Identify and understand the needs of the customer.
  • Manages selling of products to target customer segments in a professional manner.
  • Ensures accuracy of all bank forms and documents executed by the customer.
  • Ensures optimal utilization of all sales tools and resources.
  • Documents and maintains all records of sales activities and provide updates as per requirement.
  • Administers all sales process and maintain records for same.
  • Ensures assigned sales targets and budgets are met.
  • Manages various documents for all sales sources efficiently.
  • Participates in all departmental meetings and product training.

    • Customer Service

  • Administers and ensures compliance to all sale objectives.
  • Monitors all customer queries and ensure timely response to all issues.
  • Coordinates with customers to provide various products and facilities and provides information on all required supporting documentation.
  • Ensures timely processing of all initiated customer transactions.
  • Maintains and updates knowledge on applicable FAB products and services.
  • Maintains knowledge on all competitor products and services and analyses all advantages and disadvantages for various products.

    • Internal Collaboration

  • Adheres to service level targets and coordinates with other departments to meet client service expectations.
  • Engages with key stakeholders including Operations, Technology, Branches, and Legal etc. to deliver timely and effective level of client experience to FAB customers.

    • Self-Management Responsibilities

  • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
  • Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
  • Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
  • Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.

    • Qualifications

  • Minimum high school diploma
  • Proven experience as a telesales representative or within a sales/customer service role
  • Track record of successfully meeting sales quote, preferably via phone
  • Good knowledge of relevant computer systems such as CRM Systems and telephony systems
  • Excellent communication and interpersonal skills
  • Outstanding negotiation skills
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