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    Senior Associate - Dubai, United Arab Emirates - MACKENZIE Jones

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    Description

    We are searching for a competent and skilled Customer Service Representative to join our call center team. As a Customer Service Representative, your main task will be to deliver top-notch customer support to our clients, acting as a bridge between our company and the customers.

    You will need to promptly address customer inquiries and ensure their resolution swiftly, focusing on nurturing positive relationships with our clientele. Having a solid grasp of our products and their functionalities is essential, given your direct interaction with customers.

    If you possess the necessary skills and qualifications for this position, feel free to submit your application to us.

    Reach out to us if you meet our requirements in terms of experience and skills. We are excited about the prospect of having you on our team.

    Responsibilities

    • Conducting daily inbound and outbound calls
    • Attending to and resolving customer queries
    • Cultivating enduring business partnerships with clients
    • Keeping an updated record of all customer communications
    • Furnishing clients with essential product details
    • Handling customer applications and refund requests
    • Elevating critical queries to senior management
    • Managing the customer database

    Requirements

    • Bachelor's degree in Business Management, Business Administration, or a related field
    • Demonstrated experience in roles such as Call Center Customer Service Representative or a similar position
    • Familiarity with customer service principles and protocols
    • Exceptional attention to detail and organizational abilities
    • Outstanding communication and interpersonal proficiencies
    • Capability to navigate stressful situations with a composed demeanor

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