- Understand the key principles of Accor Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate restrictions, hurdles and availabilities
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent in all hotels products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations for Raffles Dubai
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Promote the Raffles' products and services and ensure full knowledge of all facilities, services and hours of operations in order to respond confidently and effectively to inquiries and guest's needs.
- Determine guest's needs and offer the appropriate room, restaurant and charges as per guest's requirements.
- Respond to enquiries about hotel products and services over the telephone, fax, email etc.
- Ensure full awareness of loyalty programs and full knowledge of special rates / offers / promotions
- Record and process all reservation inquiries made by phone, fax or email efficiently, accurately and convert to sale whenever possible to meet hotel targets
- Arrange accommodation, visas, dining and activity requirements for leisure, corporate and wholesaler's and group Guests
- Close all deals possible to maximize revenue.
- Process amendments to room reservations.
- Ensure direct input in the OPERA system and ensure that bookings are made with most accurate information to exceed Guest's expectations
- Responsible for effective implementation and compliance with Accor Core Reservation Standards
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Reservation Agent
Found in: Talent AE A C2 - 1 day ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und ineiner flachen und agilen Struktur mitzuwirken? Wir auch D rfen wirvorstellen: Wir sind die ICM Personal AG und bringen neuen Wind inden · Wie? Indem wir unseren Mitarbeitenden undKunden mit Klarheit begegnen und so eine Zusammenarbeit mi ...
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Reservation Agent
Found in: DrJobEN AE A2 - 1 day ago
Minor Hotels Dubai Dubai, United Arab EmiratesMagst Du es, proaktiv mitanzupacken und in einer flachen und agilen Struktur mitzuwirken? Wir auch D rfen wir vorstellen: Wir sind die ICM Personal AG und bringen neuen Wind in den · Wie? Indem wir unseren Mitarbeitenden und Kunden mit Klarheit begegnen und so eine Zusammenarbei ...
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Reservations Agent
Found in: Talent AE 2A C2 - 3 days ago
Kempinski Hotel & Residences Palm Jumeirah Dubai, United Arab Emirates Full time_jobReservations AgentThe incumbent of this position is responsible to materialize the maximum number of requests and reservations. Key Responsibilities:Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. ...
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Reservations Agent
Found in: DrJobEN AE A2 - 5 days ago
Grand Hyatt Dubai, United Arab EmiratesSummary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. · The Reservations Agent is responsible to assist the Direc ...
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Reservation Agent
Found in: Talent AE A C2 - 4 days ago
Anantara Hotels Resorts & Spas Dubai, United Arab EmiratesTo serve the needs of the business, ourguests and our colleagues by coordinating all inquiries, bookingand selling of the main product of the hotel – Rooms. Keyobjectives are to simultaneously maximize guest satisfaction, andhotel revenue. · The Reservation Agent capturesdetails ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Hilton Dubai, United Arab Emirates Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel and therefore, must offer an excellent service and influence the Guest decision to stay at the property. · What will I be doing · As a Reservations Agent, you will serve as the first line of in ...
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Reservation Agent
Found in: DrJobEN AE A2 - 3 days ago
MARRIOTT International Dubai, United Arab EmiratesPosition Type Non-Management · Position Summary · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, spec ...
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Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
Anantara Hotels Resorts & Spas Dubai, United Arab EmiratesTo serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. · The Reservation Agent captures det ...
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Reservation Agent
Found in: Talent AE C2 - 1 day ago
SWOT Hospitality Dubai, United Arab Emirates Full time· Reservation Agent · Eligibility: · Must be in UAE · Experience as a reservation agent in the Hospitality Industry · Location: Dubai · Desired Candidate Profile · Education: · Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management) · Gend ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
AccorHotel Dubai, United Arab Emirates Full timeJob Description · Reservation Agent · As a five-star Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This ro ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
ACCOR Dubai, United Arab Emirates PermanentJob Description · Reservation Agent · As a five-star Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level of professionalism and customer service. This ...
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Reservation Agent
Found in: Talent AE C2 - 1 day ago
Anantara Dubai, United Arab Emirates Full timeJob Description · To serve the needs of the business, our guests and our colleagues by coordinating all inquiries, booking and selling of the main product of the hotel – Rooms. Key objectives are to simultaneously maximize guest satisfaction, and hotel revenue. · The Reservatio ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible for providing general information about the hotel and assisting callers. · Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · Processes reservations from the sales office, other hotel departments, ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
One&Only Resorts Dubai, United Arab Emirates Full time· At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffyTM, and a team who a ...
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Reservations Agent
Found in: Talent AE A C2 - 5 days ago
Grand Hyatt Dubai, United Arab EmiratesSummary · Youwill be responsible to assist with the efficient running of thedepartment in line with Hyatt International's CorporateStrategies and brand standards, whilst meeting employee, guest andowner expectations. · The Reservations Agent isresponsible to assist the Director o ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
25hours Hotels Dubai, United Arab Emirates PermanentJob Description · From the friendly and competent advice to the "booking completed": Our reservation team ensures that guests are happy from the first to the last moment. We're looking forward to welcoming you to the Reservation Team as Reservations Agent. · COME AS YOU ARE AND ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
M GALLERY Dubai, United Arab Emirates PermanentJob Description · You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · What you will be doing: · Consistently offer exceptional, friendly and en ...
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Reservation Agent
Found in: Talent AE C2 - 1 day ago
Billionaire Dubai, United Arab Emirates Full timeRESERVATION AGENT · About Us · Billionaire is a global leading brand in dinner entertainment, luxury dining and indulgent living, part of Majestas holding company. · Billionaire is a nocturnal adventure offering a luxury dining concept paired with nightlife, consisting of special ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Melia Hotels International Dubai, United Arab Emirates"The world is yours with Meliá" · Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part ...
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Reservations Agent
Found in: Talent AE A C2 - 1 day ago
Four Seasons Hotels and Resorts Dubai, United Arab EmiratesThe Core Agent is responsible forproviding general information about the hotel and assistingcallers. · Processes reservations by mail,telephone, telex, cable, fax or central reservation systemsreferral. · Processes reservations from the salesoffice, other hotel departments, and t ...