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Abu Dhabi

    Guest Relations Supervisor - Abu Dhabi, United Arab Emirates - HILTON

    HILTON
    HILTON Abu Dhabi, United Arab Emirates

    2 weeks ago

    Hilton background
    Description
    • Create a dynamic, warm, welcome and a friendly atmosphere in the hotel premise.
    • Main Focus to create story around the "WB Hotel" to enhance guest experiences.
    • Engage with guests by sharing with funny antidotes with excellent communication skills in accordance with the given guidelines.
    • Be as a storyteller to interact with guests and have a friendly relationship with the guests and children without intruding the privacy and exceeding the limit.
    • Assist and participate promotional events happening within the hotel.
    • Assist the guests with any information related to the hotel areas and facilities.
    • Communicate guests' feedback on the entertainment activities and other related enquiries to the head of department.
    • Maintain records of customer feedback and records of action taken to address complaints and negative rating to the Manager on Duty.
    • Be efficient in assisting guests throughout their stay with any requirements.
    • Adhere to the Company's Guiding Vision and Mission.
    • Anticipate guest needs planning experiences by knowledge of their profiles and preferences
    • Perform his assigned tasks and ensures their timely implementation.
    • Ensure attainment of his assigned objectives.
    • Exercises responsible management and behavior at all times, positively representing the hotel management team and Hilton Worldwide.
    • Fully embraces and articulates Hilton philosophy and "WB" Hotel brand guidelines and policy.
    • Know on depth the Hotel features, WB manuals and characters.
    • To ensure guest needs and expectations are met by providing an efficient and professional service.
    • To liaise with Engineering to ensure prompt and efficient repair work.
    • To create the right Atmosphere within the team to enhance fun and experiences
    • To conduct regular meetings and briefings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
    • Organize entertainments in Hotel Lobby, Restaurants and Outdoor areas (e.g., Bingo, Karaoke, Quiz, Group interactions)
    • Perform all daytime indoor / outdoor activities in accordance with the agreed schedule.
    • Maintain costumes or props and be a great public relations representative.
    • Escort guests to their rooms on arrival, explaining all the features and facilities.
    • Perform any related duties and special projects as requested by the Front Office Manager, Assistant Front Office Manager, Guest Relation Manager, Chief Concierge, Night Manager and Team Leader
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