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    Credit Control Officer MF - Dubai, United Arab Emirates - Marsh McLennan

    Marsh McLennan
    Marsh McLennan Dubai, United Arab Emirates

    1 week ago

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    Description

    We are looking for a :
    Credit Control Officer M/F
    based in Dubai


    The big picture :
    Budget targets for Bad debts and DRO improvements

    Supervise a skilled credit control team who support our clientfacing colleagues with collections and reconciliation

    Ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance

    Build relationships with Marsh colleagues from multiple offices and drive continuous improvement

    Work closely with the Portfolio Specialist and be responsible for communicating feedback within your team and supported offices identifying trends evaluating/resolving any escalated service issues and playing a key role in the growth of the department

    We will count on you to:
    Manage the Credit Control and Cash Allocation team (5/6 people based in Mumbai)

    Take ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance

    Monitor reinsurance premium payments to ensure contractual obligations are met and reinsurers remunerated for cover afforded

    Review and evaluation of contract terms to ensure due dates are captured allowing timely recovery of reinsurance balances

    Perform evaluation of actual vs estimated premium and Revenue Collection

    Liaise withReinsurance Accounting Management team underwriting lines of business claimsBrokersandReinsurersto resolve queries

    Establish and ownBroker andReinsurermeetings to drive cash collection

    Secure monthly reporting into Group Finance and back to underwriting team to seek agreement and understanding of all material movements

    Reconcile receivable balances between related parties books

    Ensure compliance with the Finance month/quarter/yearend deadline requirements

    Share knowledge on portfolio handling across Reinsurance accounting team to ensure business continuity

    Support key departmental initiatives and projects such as change in core reinsurance systems control and process enhancement and admin development

    Analyse Aged Debt to ensure reduction in >30day debt and prevention of further debt deterioration

    Conduct portfolio analysis of reinsurer exposure Reinsurer and Broker payment performance as well as program and line of business performance

    Deliver team training on credit control and counterparty management practice and procedure

    Manage NOC protocol


    People Management :
    Manage day to day performance of team members and monitor KPIs

    Provide timely feedback and create action plan for improvement

    Formulate training and development plan for the team

    Assess high performers and develop career or growth paths. Plan technical / managerial certification or training

    Ensure technical competency is achieved for resources executing specialized processes

    Stakeholder Management and Communication

    Manage internal and external stakeholders.

    Ensure timely delivery of outputs and follow escalation guidelines to highlight gaps in performance or delays

    Ensure timely and accurate handling of client / insurers escalations queries or issues.

    Adherence to communication document to close the loop and maintain transparency

    Produce reports to measure performance and highlight gaps for nonadherence upstream or downstream functions

    Continuous Improvement

    Challenge the current state and identify process improvement opportunities perform process value analysis and

    Analyze current performance gaps and formulate corrective and preventive actions

    Assess escalations and complaints from stakeholders and perform root cause analysis. Formulate action plan to reduce or eliminate the same

    Benchmark performance and set improvement goals on a quarterly and yearly basis for the team

    What you need to have :
    5 Years Experience in Region ReInsurance Industry

    Strong communication skills you will speak to leaders and collaborate with client teams who are remote so effective verbal and written communication is key

    Good organizational and time management skills to multitask and work effectively under pressure to meet deadlines

    Intermediate Microsoft Office proficiency knowledge of basic Excel formulas pivot tables PowerPoint and Outlook

    Navins tool knowledge is a nice to have

    Managerial aptitude desire to coach mentor and develop the team you are supervising

    Ability to work and adjust in a fastpaced and dynamic environment as needed in order to support the needs of the business


    About us:
    Marsh is the worlds leading insurance broker and risk adviser.

    With more than 45000 colleagues operating in more than 130 countries Marsh serves commercial and individual clients with data driven risk solutions and advisory services.


    Marsh is a business of Marsh McLennan (NYSE:
    MMC) the leading global professional services firm in the areas of risk strategy and people.

    With annual revenue of over $20 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four marketleading businesses:
    Marsh Guy Carpenter Mercer and Oliver Wyman. For more information visit (link removed) follow us on LinkedIn and Twitter.

    Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment.

    We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

    We are an equal opportunities employer.

    We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.

    If you have a disability that may require reasonable adjustments please contact us (email removed)


    Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office.

    All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person.

    office or working onsite with clients at least three days per week.

    Officebased teams will identify at least one anchor day per week on which their full team will be together in person.

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