- Respond toinbound calls, client s emails, capturing clients notes/case notesand offering the necessary support
- Preparingnon-streaming and non-polling reports for action by the Supervisorand the technical department
- Preparing adetailed weekly status and installation report for the Banks
- Liaise with international support in case ofminor system problems
- Attend to terminalalerts, power on and off, panic events, ignition events in a timelymanner
- Assist in troubleshooting fitment errorsduring fitment in the absence of the technical supervisor
- Record all incidences reported in theOccurrence book
- Filling in of theincident forms in case of a recovery
- Assist totrouble shoot cases arising from clients
- Immobilization of vehicles in case of a clientrequest via mail or phone
- Oversee all thegeneral operations of the control room
- Allpolicies & procedures of the Company and the departmentStandard operating Procedures are followed consistently for allevents
- Perform any other business as may beassigned to you from time to time by the supervisor
- Monitoring of cross border alerts (for bankdeals) and informing clients via phone
- Diploma inIT or related field from a reputable institution of higherlearning
- Knowledge of Motor Vehicle electricaland IT skills
- Minimum of at least 3 years workexperience in a call center (security emergency control room -advantageous)
- Knowledge of GPS/GSM/GPRSdevices
- Ability to understand and interpretGPS/GSM/GPRS installation
- Proficiency inComputer skills
- Willing to work nightshift
- Customer Service
-
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Retail Store Operations assistant - Dubai, United Arab Emirates - CHALHOUB Group
Description
Job Purpose
To respond to clientqueries and report any incidences to the technical, IT and recoveryteam for action; monitor the non-streaming and non-pollingincidences and note for action as
Main Duties and Responsibilities
Qualification and Experience