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    Reservations Agent - Dubai, United Arab Emirates - One&Only Resorts

    One&Only Resorts
    One&Only Resorts Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 6 days ago

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    Description
    • A commitment to a sense of urgency, immediacy, and total responsiveness.
    • Anticipate guest needs and address them in a refreshing, respectful and polite manner.
    • Demonstrate a willingness to "go the extra mile" to exceed guest expectations.
    • All reservations are processed accurately and efficiently.
    • All relevant details are recorded accurately e.g., payment details.
    • Confidentiality of information is always maintained.
    • Ensure to remain aware at all times of what packages are on offer and which tiers to sell at and communicate specials and promotions to guests.
    • To utilize "preferences", "traces "and comments to ensure that the relevant departments are kept updated with regards to any preferences made by guests e.g. transport, wine, cots, allergenic pillows etc.
    • To ensure that all relevant administration is kept updated at all times.

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