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    Guest Relations Officer Receptionist - Dubai, United Arab Emirates - Accor

    Accor background
    Description

    CompanyDescription

    The iconicQueen Elizabeth II (QE2) is a historicgem and the only floating hotel in Dubai. The hotel features 447distinctive rooms. A one-of-a-kind entertainment destination, richin history where the past is relived in the luxury of today. Guestexperience is a true British heritage and history with a visit toone of the world's most celebrated ocean liners, nowpermanently docked in the new marina at Dubai's Port Rashidin the UAE.

    JobDescription

    • Evaluate everyday status of all hoteloccupancy and coordinate with various departments e.g. reservation,sales and housekeeping to ensure optimal level of guestsatisfaction.
    • Manage and greet all guests,monitor and resolve all requests.
    • Perform checkIN/OUT of guests using Opera system.
    • Welcomeand greet guests, answer inquiries and incomingcalls.
    • Prepare occupancy and guestsreport
    • Maintain group and individual arrivalreport daily.
    • Inform guests of hotel rates andservices and create/cancel/confirmreservations.
    • Check and manage roomallocation.
    • Determine and ensure compliance toall key control policies and manage all safe deposit boxes forguests.
    • Coordinate and assist concierge in allservices to guests and maintain knowledge on all emergencyprocedures and evaluate all credit limit report on everyday basisand manage room availability efficiently.

    Qualifications

    • Work experience as a Hotel Front DeskAgent, Receptionist or similar role
    • Proficiencyin Opera and Microsoft
    • Fluency in English;additional languages are a plus
    • Excellentcommunication and organizationalskills


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