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    Telephone Operator - Dubai, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Dubai, United Arab Emirates

    5 days ago

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    Description
    • Responsible for all communication,in – going and out- going thus maintaining the hotelimage
    • Ensure proper functioning of telephoneequipment in the hotel at all times and to implement correcttelephone operating procedures
    • To assist theguest efficiently, courteously and professionally in all FrontOffice duties, as per the internalprocedures.
    • Welcome the guests whether on thephone or in the hotel, and anticipate the guest needs and takesthem into consideration
    • Courteously receive andproperly route incoming calls
    • Service out-goingcalls and supplies proper connections
    • Handleany guest complaints and/or remarks; provides a response as soon aspossible
    • Following up guest comments by tryingto find a solution for every problemraised.
    • Project a good image of the hotel byestablishing good P.R through thetelephone
    • Assist guests when necessary e.g.calling for doctor, obtaining the telephone numberetc
    • Has an impeccable attitude which conveysthe image of the brand and hotel
    • Handle phonecalls and forward any messages received for theguest.
    • Passes information on as necessary toother departments (floor staff, technical etc) and to other membersof the front-desk team
    • Take down and relaymessages.
    • Record and give wake-upcalls
    • Report all telephone defects to thetechnical department
    • Handle fire-alarmprocedure
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