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    CX Engagement Solutions Consultant - Dubai, United Arab Emirates - Concentrix

    Concentrix
    Concentrix Dubai, United Arab Emirates

    1 week ago

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    Description

    About the job

    Concentrix Catalyst is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

    Concentrix Catalyst is searching for a talented CX Engagement Solutions Consultant to guide a team through transformation projects for large clients and develop recommendations for improvement related to the project initiative. This role requires a high level of creativity, attention to detail, analytic skills, and the leadership aptitude to inspire excellence in others. You should be self-sufficient and self-motivated, but also a strong team player. You'll need strong organizational, multitasking and planning skills as well as a high commitment to quality and outstanding internal and external customer service.

    Essential Functions/Core Responsibilities

    • Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
    • Build trusted client relationships through proactive account management and exceptional project delivery
    • Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
    • Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
    • Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
    • Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
    • Partner cross-functionally to translate business needs into new solutions for customers
    • Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
    • Partnering with Direct Managers, oversee and coach individual contributors

    Candidate Background & Profile

    • Confidently communicate ideas to senior executives as well as internal and external stakeholders
    • Be self-motivated, hungry for a challenge with the ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
    • Display an exceptional ability to take initiative and ownership with focus on continuous improvement
    • Excellent attention to detail
    • Demonstrated ability to guide and manage customer transformation efforts
    • Solid understanding of the organization's business operations and industry. Demonstrated business acumen
    • Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience preferred
    • Advanced Microsoft Office skills
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