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    CX Engagement Solutions Consultant - Dubai, United Arab Emirates - Concentrix

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    Description

    About the job

    ConcentrixCatalyst is a technology-enabled global business services companyspecializing in customer engagement and improving businessperformance. We partner with ambitious, progressive companies fromaround the world to future-proof their business and stay ahead ofthe competition and customer expectations.

    Concentrix Catalyst is searching for a talentedCX Engagement Solutions Consultant to guide a team throughtransformation projects for large clients and developrecommendations for improvement related to the project initiative.This role requires a high level of creativity, attention to detail,analytic skills, and the leadership aptitude to inspire excellencein others. You should be self-sufficient and self-motivated, butalso a strong team player. You'll need strongorganizational, multitasking and planning skills as well as a highcommitment to quality and outstanding internal and externalcustomer service.

    EssentialFunctions/Core Responsibilities

    • Serveclients across a range of industries to drive impactful businessvalue through improved customer journeys and better customerexperiences
    • Build trusted client relationshipsthrough proactive account management and exceptional projectdelivery
    • Develop an analytic approach, documenttasks and manage timelines for new/existing clients in support ofour consulting projects
    • Lead a team throughanalysis of large client data sets and qualitative discovery suchas interviews, focus groups, observations, process mapping, andreview of client documentation andmetric
    • Develop recommendations for improvementswith calculated ROI/impact expectations related to the projectinitiatives
    • Conduct internal and client-facingpresentations to provide thought leadership, findings, andrecommended changes for improvement
    • Partnercross-functionally to translate business needs into new solutionsfor customers
    • Teach others how to deriveinsights that are not obvious and build recommendations that have asolid business case for success
    • Partnering withDirect Managers, oversee and coach individualcontributors

    Candidate Background &Profile

    • Confidently communicate ideasto senior executives as well as internal and externalstakeholders
    • Be self-motivated, hungry for achallenge with the ability to organize and prioritize projects in afast-paced and deadline-oriented businessenvironment
    • Display an exceptional ability totake initiative and ownership with focus on continuousimprovement
    • Excellent attention todetail
    • Demonstrated ability to guide and managecustomer transformation efforts
    • Solidunderstanding of the organization's business operations andindustry. Demonstrated businessacumen
    • Bachelor's degree in relatedfield from a four-year college or university with four to eightyears of consulting or analytics experiencepreferred
    • Advanced Microsoft Officeskills


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