Jobs
>
Dubai

    Employee Experience Program Manager - Dubai, United Arab Emirates - United States Citigroup

    United States Citigroup
    United States Citigroup Dubai, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

    Default job background
    Full time
    Description
    HR Partner & Delivery sits at the center of Citi s HR business solutions.

    This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

    This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.

    The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.


    • Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
    • Create evidence-based insight to guide technology and process design and re-engineering
    • Identify priorities and opportunities for re-engineering and change.
    Responsibilities


    • Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
    • Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
    • Create experience maps that illustrate multiple user journeys within a service using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.
    • Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.
    • Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
    • Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
    • Review and present designs and support decisions using an evidence-based approach.
    • Measure, monitor and report impact and progress to senior stakeholders
    Qualifications


    • 10 years plus experience
    • Extensive background in user experience design.
    • A desire to understand human behavior and analyze activity
    • Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
    • Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
    • Business line experience desirable with previous accountability for driving client experience initiatives preferred.

    Desired Candidate Profile




    Education:
    Bachelor of Business Administration(Management)


    Gender:
    nm


    Nationality:
    Any Nationality
  • Robert Walters

    Release Program Manager

    Found in: Talent AE A C2 - 2 days ago

    Robert Walters Dubai, United Arab Emirates

    Requisitos · Licenciatura o maestría enAdministración de Empresas, Sistemas o unaformación equivalente, con énfasis enproyectos o un campo relacionado conSTEM. · Certificación en ProjectManagement Professional (PMP), PMI Agile Certified Practitioner oAgile Release Train Engineer. ...

  • Robert Walters

    Release Program Manager

    Found in: DrJobEN AE A2 - 2 days ago

    Robert Walters Dubai, United Arab Emirates

    Requisitos · Licenciatura o maestría en Administración de Empresas, Sistemas o una formación equivalente, con énfasis en proyectos o un campo relacionado con STEM. · Certificación en Project Management Professional (PMP), PMI Agile Certified Practitioner o Agile Release Train Eng ...

  • siemens

    Program Manager

    Found in: Talent AE A C2 - 1 day ago

    siemens Dubai, United Arab Emirates

    RJ Recrutement,cabinet de recrutement ind pendant sp cialis dans le secteur de limmobilier, accompagne son clientpromoteur implant sur lensemble du territoire fran ais, sp cialisdans la conception et la r alisation de programmes immobiliersdiversifi s : logements en locatifs aid ...

  • siemens

    Program Manager

    Found in: DrJobEN AE A2 - 9 hours ago

    siemens Dubai, United Arab Emirates

    RJ Recrutement, cabinet de recrutement ind pendant sp cialis dans le secteur de l immobilier, accompagne son client promoteur implant sur lensemble du territoire fran ais, sp cialis dans la conception et la r alisation de programmes immobiliers diversifi s : logements en locatifs ...

  • PERATON CORP

    Program Manager

    Found in: Talent AE A C2 - 2 days ago

    PERATON CORP Dubai, United Arab Emirates

    Peraton is looking for a Program Manager whohas experience managing large programs, financial, schedule,hiring, and transition-in for a program consisting of severalhundred positions supporting operations in Europe. This positionwill be a key contributor supporting our team. You ...

  • MAJID AL FUTTAIM

    Program Manager

    Found in: Talent AE A C2 - 4 days ago

    MAJID AL FUTTAIM Dubai, United Arab Emirates

    Lead and manage all Emiratizationprojects, ensuring they are executed efficiently and withinestablished timelines. · Strategic Planning:Collaborate with the Emiratisation Lead to execute and refineEmiratization project strategies, goals, and objectives inalignment with the compan ...

  • Amazon

    Program Management

    Found in: DrJobEN AE A2 - 2 days ago

    Amazon Dubai, United Arab Emirates

    Basic Qualifications · 7+ years of program or project management experience · 5+ years of team management experience · Bachelor's degree · Preferred Qualifications · Experience implementing repeatable processes and driving automation or standardization · MBA · Exceptional communi ...

  • Skills Hub Recruitment Solutions

    Program Manager

    Found in: DrJobEN AE A2 - 6 days ago

    Skills Hub Recruitment Solutions Dubai, United Arab Emirates

    Qualifications: · Bachelor's or Master's degree in Healthcare Administration or related field. · Proven experience in healthcare program management. · Strong knowledge of UAE healthcare system and regulations. · Excellent leadership, communication, and interpersonal skills. · Pro ...

  • myGwork

    Program Manager

    Found in: DrJobEN AE A2 - 6 days ago

    myGwork Dubai, United Arab Emirates

    Description · At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation cap ...

  • MyGwork

    Program Manager

    Found in: Talent AE 2A C2 - 6 days ago

    MyGwork Dubai, United Arab Emirates

    · At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exc ...

  • Amazon UAE

    Program Manager

    Found in: Talent AE 2A C2 - 6 days ago

    Amazon UAE Dubai, United Arab Emirates

    The job posting is outdated and position may be filled · Program ownership managing key communications, reporting progress based on data, highlighting potential improvements based on data and acting as single point of contact for aspects related to the respective categoriesProces ...

  • PERATON CORP

    Program Manager

    Found in: DrJobEN AE A2 - 2 days ago

    PERATON CORP Dubai, United Arab Emirates

    Peraton is looking for a Program Manager who has experience managing large programs, financial, schedule, hiring, and transition-in for a program consisting of several hundred positions supporting operations in Europe. This position will be a key contributor supporting our team. ...

  • TASC Outsourcing Dubai

    Programming Manager

    Found in: Talent AE 2A C2 - 6 days ago

    TASC Outsourcing Dubai Dubai, United Arab Emirates

    The job posting is outdated and position may be filled · Organizing programs and activities in accordance with the mission and goals of the organization.Developing new programs to support the strategic direction of the organization.Creating and managing long-term goals.Developing ...

  • Insight Global

    Program Manager

    Found in: Talent AE A C2 - 5 days ago

    Insight Global Dubai, United Arab Emirates

    Operational Support: Collaboratewith the Program Manager to oversee day-to-day service deskoperations, ensuring adherence to service level agreements (SLAs)and standards. · Team Management: Assist inleading and mentoring the service desk team, providing guidance,training, and per ...

  • Sharaf DG

    Program Manager

    Found in: Talent AE A C2 - 1 day ago

    Sharaf DG Dubai, United Arab Emirates

    Job Description: · •Develop and maintain a comprehensive program strategy for retailoperations. · • Set sales targets andgoals for the store(s) and develop strategies to achievethem. · • Monitor sales performance andimplement initiatives to drive revenuegrowth. · • Manage the sto ...

  • Botnotch Technologies

    Program Manager

    Found in: Talent AE 2A C2 - 6 days ago

    Botnotch Technologies Dubai, United Arab Emirates

    Department : IT OperationsScope of Work The Program Manager - IoT & MEP Integration will lead the IoT integration projects within the Mechanical, Electrical, and Plumbing (MEP) domains. The ideal candidate will have a robust background in IoT technologies and a proven track recor ...

  • MAJID AL FUTTAIM

    Program Manager

    Found in: DrJobEN AE A2 - 4 days ago

    MAJID AL FUTTAIM Dubai, United Arab Emirates

    Lead and manage all Emiratization projects, ensuring they are executed efficiently and within established timelines. · Strategic Planning: Collaborate with the Emiratisation Lead to execute and refine Emiratization project strategies, goals, and objectives in alignment with the c ...

  • Sharaf DG

    Program Manager

    Found in: DrJobEN AE A2 - 9 hours ago

    Sharaf DG Dubai, United Arab Emirates

    Job Description: · • Develop and maintain a comprehensive program strategy for retail operations. · • Set sales targets and goals for the store(s) and develop strategies to achieve them. · • Monitor sales performance and implement initiatives to drive revenue growth. · • Manage t ...

  • myGwork

    Program Manager

    Found in: Talent AE A C2 - 6 days ago

    myGwork Dubai, United Arab Emirates

    Description · AtAmazon, we are working to be the most Customer-centric company onearth. A customer experience that we are constantly looking to taketo a new level is how we fulfill and deliver customers'orders. We are doing so by building a world class last mileoperation capable ...

  • Insight Global

    Program Manager

    Found in: DrJobEN AE A2 - 5 days ago

    Insight Global Dubai, United Arab Emirates

    Operational Support: Collaborate with the Program Manager to oversee day-to-day service desk operations, ensuring adherence to service level agreements (SLAs) and standards. · Team Management: Assist in leading and mentoring the service desk team, providing guidance, training, an ...