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    Customer Success Manager - Dubai, United Arab Emirates - Halian uae

    Halian uae
    Halian uae Dubai, United Arab Emirates

    1 week ago

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    Description
    • Business Analysis : Listen and understand our customers' current and future technical requirements and work with our Product and Tech Teams to help prioritize these on product roadmap.
    • Project Management : Plan implementations at a high level and liaise with the customers' Project Management Office to ensure projects meet the business requirements and are delivered in a timely manner.
    • Relationship Building : Engage with executive sponsors, stakeholders and with the whole customer ecosystem.
    • Up/Cross-Sell : Identify relevant new projects and growth opportunities
    • Define the program while refining the customer journey with existing customers
    • Define the Customer Success program and scale up the team
    • Working closely with the sales and marketing team, product team, and the technology team to define and implement effective customer success strategies
    • Consult with customers to understand their current capabilities, use cases, and workflows
    • Ensure that the right metrics are being tracked to have satisfied customers all the time

    Your Qualifications:

    • MUST be fluent in English; Arabic, French, Spanish are a plus
    • MUST have 5 years' experience in Customer Success role. Ideally with Project Management and/or Account Management with technical understanding of SaaS experience.
    • MUST have worked with both clients and developers/ software engineers
    • MUST have background in Health technology sector or Software-as-a-Service (SaaS)
    • MUST be based in the UAE
    • Dynamic self-starter, entrepreneur at heart: technology experience is preferred, start-up mentality a requirement
    • Proven record of successfully overseeing long-term relationships with stakeholders
    • Proven ability to work across geographic and cultural boundaries, to work with complex customers, involving multiple stakeholders and potential partners involved in the ecosystem
    • Excellent communication and stakeholder management skills
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