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    Implementation Consultant - Dubai, United Arab Emirates - Trigenx, LLC

    Trigenx, LLC
    Trigenx, LLC Dubai, United Arab Emirates

    1 day ago

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    Description

    Responsibilities:

    • Lead new client implementation projects, providing technical support and guidance on best practices
    • Collaborate with CSM team to strategize on new accounts, designing and executing against implementation plans
    • Act as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-value
    • Manage and coordinate multiple customer implementations simultaneously as the implementation lead
    • Gather customer requirements through interview and analysis and translate to our capabilities
    • Configure our software applications for customers using a training and enablement approach
    • Track project plans, and report project progress to appropriate parties
    • Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
    • Provide a mixture of remote and onsite customer implementation workshops
    • Consult with customers on system configuration based on product and industry best practices
    • Facilitate touch points and status meetings with customers in a timely and professional manner
    • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
    • Troubleshoot functional issues arising from implementations
    • Configure our product to customer specifications, and provide guidance on new workflows that will best support their overarching business objectives
    • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools.

    Additional Qualifications:

    • 2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
    • Exceptional oral and written communication and presentation skills
    • Strong time, task, and project management skills An above-and-beyond team player who will do whatever it takes to make us better
    • Customer-facing experience
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