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    Implementation Consultant - Dubai, United Arab Emirates - Trigenx, LLC

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    Description

    Responsibilities:

    • Lead new client implementationprojects, providing technical support and guidance on bestpractices
    • Collaborate with CSM team tostrategize on new accounts, designing and executing againstimplementation plans
    • Act as a proactive andorganized project manager, guiding new clients through theimplementation process and shorteningtime-to-value
    • Manage and coordinate multiplecustomer implementations simultaneously as the implementationlead
    • Gather customer requirements throughinterview and analysis and translate to ourcapabilities
    • Configure our softwareapplications for customers using a training and enablementapproach
    • Track project plans, and reportproject progress to appropriateparties
    • Participate in knowledge transfersessions, product training and other strategic initiatives asneeded
    • Provide a mixture of remote and onsitecustomer implementation workshops
    • Consult withcustomers on system configuration based on product and industrybest practices
    • Facilitate touch points andstatus meetings with customers in a timely and professionalmanner
    • Contribute to the development of bestpractices, project standards and methodologies to improveefficiency and effectiveness of implementations and team processes,policies, & procedures
    • Troubleshootfunctional issues arising fromimplementations
    • Configure our product tocustomer specifications, and provide guidance on new workflows thatwill best support their overarching businessobjectives
    • Identify opportunities for knowledgemanagement, documentation and service automation, and participatein creating those tools.

    AdditionalQualifications:

    • 2-4+ years relevant experience inimplementation, onboarding, consulting, support, sales engineering,or technical problem-solving within a SaaSbusiness
    • Exceptional oral and writtencommunication and presentation skills
    • Strongtime, task, and project management skills An above-and-beyond teamplayer who will do whatever it takes to make usbetter
    • Customer-facingexperience


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