- Lead new client implementationprojects, providing technical support and guidance on bestpractices
- Collaborate with CSM team tostrategize on new accounts, designing and executing againstimplementation plans
- Act as a proactive andorganized project manager, guiding new clients through theimplementation process and shorteningtime-to-value
- Manage and coordinate multiplecustomer implementations simultaneously as the implementationlead
- Gather customer requirements throughinterview and analysis and translate to ourcapabilities
- Configure our softwareapplications for customers using a training and enablementapproach
- Track project plans, and reportproject progress to appropriateparties
- Participate in knowledge transfersessions, product training and other strategic initiatives asneeded
- Provide a mixture of remote and onsitecustomer implementation workshops
- Consult withcustomers on system configuration based on product and industrybest practices
- Facilitate touch points andstatus meetings with customers in a timely and professionalmanner
- Contribute to the development of bestpractices, project standards and methodologies to improveefficiency and effectiveness of implementations and team processes,policies, & procedures
- Troubleshootfunctional issues arising fromimplementations
- Configure our product tocustomer specifications, and provide guidance on new workflows thatwill best support their overarching businessobjectives
- Identify opportunities for knowledgemanagement, documentation and service automation, and participatein creating those tools.
- 2-4+ years relevant experience inimplementation, onboarding, consulting, support, sales engineering,or technical problem-solving within a SaaSbusiness
- Exceptional oral and writtencommunication and presentation skills
- Strongtime, task, and project management skills An above-and-beyond teamplayer who will do whatever it takes to make usbetter
- Customer-facingexperience
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Implementation Consultant - Dubai, United Arab Emirates - Trigenx, LLC
Description
Responsibilities:
AdditionalQualifications: