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    Guest Service Officer - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description

    JobDescription

    • To provide a courteous, professional,efficient and flexible service at all times, following the hotelStandards of Performance.
    • To perform all dutiesand tasks when rotated or assigned to another Department as perMaster Task List for that Department.
    • To befully conversant with all services and facilities offered by thehotel.
    • To operate the switchboard in accordancewith the department's operationstandards.
    • To attend to the hotel guestscommunications from inside or outside thehotel.
    • To use and adhere to policies andprocedures for handling calls, messages and selling services andrestaurants to guests of the hotel.
    • To handlewake-up calls promptly and according to hotelstandards.
    • To ensure when required, the doctoris contacted with the minimum delay and that direct supervisor isinformed accordingly.
    • To be aware and adhere tothe hotel emergency policy and procedure.
    • Toensure that all faxes are well prepared, checked and sent within 5minutes from arrival or received.
    • Act as eitherRoom Service order taker or as a departmental coordinator for allareas of the hotel and ensure a proper follow is done for allguests requests and comments.
    • To plug in allcustomer inquiries into the system and ensure proper follow up isdone.
    • To ensure that the desk and surroundingarea is kept clean and organized at alltimes.
    • To report guest complaints or problemsto FO Supervisors or Asst FOM if no immediate solution can be foundand assure follow up with guests.
    • To beentirely flexible and adapt to rotate within the different subsections of the Front Office Department.
    • Tocarry out any other reasonable duties as assigned by the FOSupervisor and the Assistant Front OfficeManager.
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