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    Agent Experience Center - Dubai, United Arab Emirates - Bab Al Shams Desert Resort - Dubai

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    Description
    • Maintains good employee relationsand motivate colleagues.
    • Provide guidance towalk-in customers on product and serviceofferings.
    • Educate customers and potentialcustomers with information and deliverytimelines.
    • Ensures strict adherence to Bab AlShams Desert Resort Standard Operating Procedures related to guestexperience and activities.
    • Serve guests byproviding product/ service information related to the delivery lifecycle, rates, and payment.
    • Resolve product orservice problems by clarifying customer's complaint;determining the cause of the problem; selecting and explaining thebest solution to solve the problem; expediting correction oradjustment and following up to ensureresolution.
    • Promote and cross-sell thecompany's products.


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