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    Agent Experience Center - Dubai, United Arab Emirates - Bab Al Shams Desert Resort - Dubai

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    Description
    • Maintains good employee relations and motivate colleagues.
    • Provide guidance to walk-in customers on product and service offerings.
    • Educate customers and potential customers with information and delivery timelines.
    • Ensures strict adherence to Bab Al Shams Desert Resort Standard Operating Procedures related to guest experience and activities.
    • Serve guests by providing product/ service information related to the delivery life cycle, rates, and payment.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
    • Promote and cross-sell the company's products.


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