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Dubai

    Duty Manager - Dubai, United Arab Emirates - AccorHotels

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    Description
    • Manage and supervise all tasks ofhis/her staff to ensure guests receive prompt, cordial attentionand personal recognition
    • Assist the FrontOffice Manager in all aspects of his/herduties
    • Ensure repeat guests and other VIPsreceive special attention andrecognition
    • Control room availability, roomtypes, accuracy of room count and ratecategories
    • Maximize occupancy, revenue& average rate while maintaining high servicestandards
    • Liaise with Housekeeping Departmentto ensure room image is maintained and the "Room Ready onArrival" policy is adhered to
    • Liaiseclosely with the Executive Housekeeper to ensure special guestneeds, amenities and other room-related requests aremet
    • Be aware of credit policies and proceduresand liaise closely with the Finance Department to ensure thatcredit procedures are properly carried out
    • Knowsystem recovery procedures
    • Interpret computerreports and compile relevant statistics for frontoffice
    • Approve upgrades and special amenitiesin absence of manager
    • Maintaininter-departmental relationships to ensure seamless customerservice
    • Inspect frequently for cleanliness andorderliness of the lobby, reception and cashier's deskand, on a random basis, VIP rooms prior toarrival
    • Prepare efficient work and vacationschedule for Front Office Staff, taking into consideration projectoccupancy and forecasts and any large groupmovements
    • Maintain appropriate staff standardsof conduct, dress, hygiene, uniforms,appearance
    • Work with the HR Manager to ensureproductive departmental performance
    • Work withFinance in the preparation and management of thedepartment's budget
    • Adhere toOH&S policies and procedures and ensure all direct reportsdo the same.

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