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Abu Dhabi

    Application Administration - Abu Dhabi, United Arab Emirates - Arab Monetary Fund

    Arab Monetary Fund
    Arab Monetary Fund Abu Dhabi, United Arab Emirates

    Found in: One Red Cent EUR eFC C2 - 2 days ago

    Default job background
    Full time
    Description

    Organization
    BUNA

    Opening Date
    Monday, September 27, :00 - Tuesday, December 31, :00

    As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding team

    The candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.

    Key responsibilities.

    • Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
    • Technical support for connectivity and associated operating system
    • Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
    • Maintain product support and maintenance contracts with vendors
    • Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
    • Ensuring problem and root cause tickets are progressed as per SLAs
    • Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
    • Provide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
    • Handle interface and functionality testing of new releases, patches and certification
    • To provide solution or workaround to users for their requests on SWIFT system
    • To deliver training to users in software applications
    • Prepare manuals for operators and users
    • Advice in implementing changes required by users & software vendors

    Requirements :

    • Minimum 5 years of IT application management or service delivery management experience in a financial institution
    • Minimum 3 years of experience in the administration, configuration and deployment of SWIFT payment system
    • Good knowledge and experience of Windows Server and Oracle Database
    • Good knowledge and experience of application servers (Apache Tomcat, Webpshere, Weblogic etc )
    • ITIL Framework understanding and working knowledge of concepts (Familiarity with Incident, Problem, Change and Release Management procedure is preferable)
    • Good knowledge of SWIFT message types in ISO20022 and ISO15022
    • Experience of Secure Authentication, SSL, Encryption, VPN, MQ and SOAP
    • Must have proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

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