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    Accountant - Abu Dhabi, United Arab Emirates - BCC Group International

    BCC Group International
    BCC Group International Abu Dhabi, United Arab Emirates

    5 days ago

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    Description

    JISR Software Support Center (JSSC) System Engineer

    • Working Location: Mons, Belgium
    • Security Clearance: NATO Secret
    • Language: High proficiency level in English language

    EXPERIENCE AND EDUCATION:

    Essential Qualifications/Experience:

    Experienced system engineer with proven level 2 support roles in a multinational and/or military organisation of minimum 5 years in various roles (Windows Server Administrator, Windows Client Administration, Active Directory Administration, Network Administrator, Storage solutions specialist, Virtualization, IIS web hosting, Linux Administration, Containerization, Azure (or other cloud providers), Azure Devops, Webservers on Linux)
    Microsoft SQL Server Administration knowledge (installation, configuration, maintenance, backup policies)
    Remote server administration
    Knowledge of DNS, DHCP, WSUS, GPOs, Domain Federation Services/multi domain environment
    MS SQL scripting knowledge, data consistency and data clean [1] up based on consultation with the user community and development team
    Very good virtualization skills, preferably on VMware with System Center integration
    Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy and safety approach in all levels of designing in implementing of the solutions
    Good knowledge of PowerShell scripting
    xml file manipulation, xsds validation and maintenance and automation done through PowerShell

    Desirable Qualifications/Experience:
    PostGres, Splunk, IBM Analyst Notebook, iBridge
    Previous knowledge of Intel-FS FAS, Release Server, HMART constitute and advantage
    Previous experience in NATO, FAS support, software lifecycle support, knowledge of NATO policies and process

    DUTIES/ROLE:
    Install, maintain, monitor and support the JSSC Cluster 2 applications (Intel-FS, ANB, Release Server, HMART) mainly in support of the NATO exercises, but when exercises are not being planned, prepared for or executed to be able to support the mentioned systems for current Operations, under the CSLA.
    Provide timely response and resolution to all support tickets (incidents, service requests and changes) following the internal processes
    Escalate issues to level 3 support team as appropriate, support in the troubleshooting and debugging of found issues
    Offer Subject Matter Expertise for the Cluster 2 applications to the user community and to COIs
    Involvement in User Acceptance Testing for new software releases in both organizing and test execution
    Apply patches and install ISR software updates, coordinate outages
    Participate in NRF/Enterprise CABs as needed to support new software releases in the validation and verification process
    Provide support in maintaining the NATO Software Factory infrastructure, user and rights management, software updates and internal activities
    Interface between JSSC Cluster 2 applications and inter-operable FASes from other Service Centers
    Become a reliable Level 2 support team member and provide the engineering bridge between the Level 2 and Level 3 support teams
    Propose/implement Domain Values clean-up tasks in close coordination with the Operational Sponsor, User community and project teams for future increments
    Ensure the NATO Software Factory system setup matches the requirements for the Intel-FS Spiral 1 to Spiral 2 data migration
    Provide other daily Level 2 support for the operational users, as required
    Make suggestions and proactive improvements based on gathered experience and best practices

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