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    Customer Success Manager - Dubai, United Arab Emirates - Canonical

    Canonical
    Canonical Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 1 week ago

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    Description
    • A strong focus on supportingcustomers by finding solutions to ticketrequests.
    • Enrich documentation about problemsolving, Q&A, onboardingmaterials.
    • Drive campaigns targeting multiplecustomers through digital touch-points andactivities.
    • Identify high potential as well ashigh risk customers from newly onboarded users orcustomers
    • Onboard new customers and introducethem to our products and support processes. Products include:Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, dataapplications and many more.
    • Collaborate withSales and Support in developing and delivering engagement plansthat fulfill the customer'sobjectives.
    • Engage with your portfolio ofcustomers to ensure risk identification
    • Collectfeedback from customers and format them for review by the productteam

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