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    Customer Success Manager - Dubai, United Arab Emirates - RemoteWorker US

    RemoteWorker US
    RemoteWorker US Dubai, United Arab Emirates

    1 week ago

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    Description

    Why work withus?

    We're seekingpassionate people to work with us to change the very idea of howpeople use cloud computing. We take pride in making Fortanix agreat place to work. Coworkers recognize great ideas can come fromanyone, and everyone is encouraged to jump in, contribute, and askquestions.

    In tackling the hardest problems,we believe that working together will produce bettersolutions.

    Fortanix is looking for a CSM toensure customers have a world class experience. As a CSM,you'll be the trusted advisor and primary point of contactfor a portfolio of customers. You'll be responsible forinstrumenting the post-sale customer journey through collaborationwith partners in Customer Success Engineers, Support and Sales.You'll also cultivate and maintain strong relationshipswith customers, ensuring initial value realization as well assuccessful adoption and use of Fortanix's DSMsolutions.

    What you willdeliver:

    • Partner with Fortanix customers toachieve strong returns on customer investment in Fortanix, bydelivering, measuring, and communicating ROI over the customerlifecycle
    • Lead and be accountable for customerretention and customer expansion for all customers in your Book ofBusiness.
    • Partner with Fortanix stakeholders inSales, Product and Engineering to deliver on customerexpectations.
    • Help with customer onboarding andtraining, thus driving adoption.
    • Understandcustomer requirements, challenges, and the business outcomes theyare expecting from their investment.
    • Developand execute account plans with a focus on increasing productadoption new routes to value.
    • Conduct periodicBusiness Reviews to ensure strategic alignment for consistent andtimely collaboration with customers.
    • Be theprimary escalation point for business and technicalissues.
    • In partnership with Success Engineersand Technical Account Managers, be an expert on Fortanix products,customer use cases and platform integrations, while staying currentwith industry trends in crypto, HSMs and confidentialcomputing.

    Requirements

    MustHave:

    • 3-5+years of experience in Account Management, Customer Success, orTechnical Support Engineering with a successful track record ofexecution.
    • Experience in leading or enablingchange management and product adoption with technical customerpersonas.
    • A knack for learning new technologiesand new products, with the ability to communicate technical detailswith clarity.
    • Demonstrated experience fosteringrelationships with technical and non-technical customerpersonas.
    • Integrity and flexibility: you canpatiently and enthusiastically navigate ambiguity in seekingsolutions to new challenges.

    Desirable:

    • Experience working in a globalorganization with customers in differentgeographies.
    • Familiarity with HSM and cryptotechnology. Experience with HSM from another company is aplus.

    Benefits

    • Unlimited PTO (it's betweenyou and your work)
    • Health Insurance, Dental andVision.
    • Friendly culture that brings the bestout of everybody
    • Internetstipend
    • Great working environment, we believethis in its truest form, "Never Doubt that a small groupof thoughtful committed technologists can change the world. Indeed,it is the only thing that ever has" - MargaretMead
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