- Answer all incoming calls promptly, in an attentive, courteous, efficient manner and maintaining excellent call audit scores.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Enter reservations into the computer according to standard operating procedures.
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms and cross –sell other amenities and facilities when possible.
- Reconversion of cancelled reservations.
- Communicate and work closely with the Sales Department and Front Office.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Ensure that all e-mail correspondence is answered in a professional manner within the response time frame.
- Post no-show revenue daily, if required at property.
- Communicate rates and availability to wholesalers.
- Ensure proper Billing Instructions are updated on each booking to avoid any rebate or refunds.
- Ensure all guest requirements are properly noted on the booking and communicated with the departments involved
- Complete tasks on the daily reservations checklist
- Be fully aware of the Hotel's promotions and offers
- Assist with processing travel agent commissions as requested.
- Atleast 2 years of experience working with the reservations department in a 4/5*property.
- English Proficiency both written and verbal.
- Proficiency in other languages is a plus.
- Degree/Diploma in Training and Development or Hotel Management.
- Working knowledge of Opera PMS and Microsoft Office is essential.
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Agent-reservations
2 days ago
Marriott International, Inc Dubai, United Arab Emirates**职位编号** · **工作类别** Reservations · **地点** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates 在地图中查看 · **编制** Full-Time · **远程申请?** N · **重新安置?** N · **职位类型** Non-Management · **职位概述** · 处理通过电话、传真或邮件收到的所有预订请求、更改和取消。识别客人的预订需求并确定适当的房型。核实房型的 ...
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Reservation Agent
2 days ago
Almaraseem Holiday Homes & Tourism Dubai, United Arab Emirates**PLEASE CHECK THE JOB DESCRIPTION FIRST BEFORE APPLYING** · - 2-3 Experience in Travel and Tourism Industry / Hotel Reservation Booking in UAE is a must. · - We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide ...
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Reservation Agent
4 days ago
Wyndham Residences The Palm Dubai, United Arab EmiratesProcesses reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · - Processes reservations from the sales office, other hotel departments, and travel agents. · - Knows the type of rooms available as well as their location and layout. · - Know ...
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Reservations Agent
1 day ago
Park Hyatt Dubai Dubai, United Arab EmiratesSummary · A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering g ...
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Reservations Agent
3 days ago
Hive Holiday Homes Dubai, United Arab EmiratesWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets. · To be successful a ...
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Reservation Agent
2 days ago
Emirates Grand Hospitality Dubai, United Arab EmiratesWe are looking for Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department. · **A)** **Responsibilities and Duties**: · - To be familiar with all hotel ...
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Reservation Agent
1 day ago
Royal Smart Lifestyle Travel & Tourism Dubai, United Arab Emirates**Job Summary**: · Royal Smart Lifestyle Travel & Tourism is seeking to hire a highly organized and customer-focused individual to join our team as a Reservation and Tours Agent. This role combines managing reservations for accommodations and coordinating tour bookings to ensure ...
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Reservation Agent
2 days ago
Emirates Grand Hospitality Dubai, United Arab EmiratesWe are urgently looking for Reservations Agent to join our group. Interested applicants may send their updated CV with Photo. Only shortlisted applicants will be contacted by HR Department. · **Responsibilities**: · - Input, modify, or cancel phone reservations into the system di ...
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Reservation Agent
12 hours ago
Millennium Hotels & Resorts Dubai, United Arab EmiratesWe are looking for the below position. · - Reservation Agent · **Requirements**: · - Broad knowledge of the hotel industry · - Prologic and Wishnet Software Knowledge · - Ready Join immediately ...
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Reservations Agent
4 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Reservations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** ...
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Reservations Agent
2 days ago
Majestic City Retreat Hotel Dubai, United Arab Emirates**FEMALE ONLY** · - Processes reservations from the Guests, Sales office, other hotel departments, -Corporate Companies and travel agents. · - Knows the type of rooms available as well as their location, layout and amenities. · - Knows the selling status, rates, and benefits of a ...
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Reservation Agent
4 days ago
Emirates Grand Hospitality Dubai, United Arab Emirates**POSITION TITLE: RESERVATIONS AGENT** · **Summary Description**: · Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains ...
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Reservation Agent
2 days ago
Grand Excelsior Hotel Dubai, United Arab EmiratesProcesses reservations by mail, telephone or central reservation systems referral. · - Processes reservations from the sales office, other hotel departments, and travel agents. · - Knows the type of rooms available as well as their location and layout. · - Knows the selling statu ...
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Reservations Agent
4 days ago
ADAGIO Dubai, United Arab Emirates**Company Description** · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so th ...
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Reservation Agent
12 hours ago
Rolla Suites Hotel Dubai, United Arab Emirates**Responsibilities**: · - Assisting and advising customers who may be choosing from a variety of travel options. · - Making reservations for customers based on their various requirements and budgetary allowances. · - Checking the availability of accommodation or transportation on ...
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Reservations Agent
3 days ago
Marriott International, Inc Dubai, United Arab Emirates**Job Number** · **Job Category** Reservations · **Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** ...
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Reservation Agent
12 hours ago
MILLENNIUM CENTRAL DOWNTOWN Dubai, United Arab EmiratesProcesses reservations by mail, telephone, telex, cable, fax or central reservation systems referral. · - Processes reservations from the sales office and travel agents. · - Knows the type of rooms available as well as their location and layout. · - Knows the selling status, rate ...
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Reservation Agent
4 days ago
Apt Resources Dubai, United Arab Emirates**RESERVATION AGENT**: · **Job ID **:1406 · **Location **:Dubai - United Arab Emirates · **Industry **:Hospitality / Tourism / Recreative · **Functional Area **:Reservations / Hotel / Airline · AED 1, ,800.00 · **Other Benefits **:Service charge, accommodation, meals, transport, ...
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Reservations Agent
2 days ago
The Retreat Palm Dubai MGallery by Sofitel Dubai, United Arab EmiratesWe are hiring for below position for one of our sister property, a renowned Four Star Hotel · - 1. Reservations Agent - Female · - Has similar experience for minimum of 2 or more in hotel industry · - Preferably locally available to join immediately · Application Deadline: 06/08/ ...
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Reservation Agent
4 days ago
Rayna Tourism LLC Dubai, United Arab EmiratesAs a Reservation Agent in the tourism industry, you will play a pivotal role in ensuring seamless travel experiences for our customers. You will be responsible for assisting travelers in booking accommodations, transportation, and other travel-related services. · Travel DMC exper ...
Cluster Reservation Agent - Dubai, United Arab Emirates - the first group dubai
Description
Responsibilities
Qualifications and Skills