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    In-Store Trainer - Dubai, United Arab Emirates - GMG

    GMG
    GMG Dubai, United Arab Emirates

    2 weeks ago

    Gmg background
    Full time
    Description

    Job Summary

    The role is responsible for conducting product training to all store employees & maximize sales opportunities by providing exceptional guest experience.

    Key Responsibilities:

    Strategic Responsibilities:

    · Setting up the seasonal training calendar in alignment with the brand direction.

    · Enhance the skills set of staff working across the region.

    · Ensuring consistent and relevant product knowledge across the region.

    · Orientation (Induction) and introduction of product knowledge to new employees.

    · Sharing knowledge and promoting Learning and Development initiatives.

    · Champion brand related initiatives to drive employee & consumer engagement e.g. Running/yoga club.

    Core Responsibilities:

    · Design, develop and update training material, training aids and assessment tests based on the identified training

    needs and source training material.

    · Conduct training sessions in line with the training needs for the product specialists identified for his category.

    · Perform post training evaluation for training sessions and follow up on knowledge transfer to the workplace.

    · Identify areas for improvement as per the feedback from trainees and implement changes accordingly.

    · Monitor and Communicate attendance status, evaluation results and training feedback to line manager.

    · Advises customers on product ranges best suited to their needs; Answers customers' queries to help them decide on the purchase.

    · Provides information to customers on warranties, features, specifications, maintenance, and care of products.

    · Ensures customers' needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.

    · Maintains awareness of new product launches, promotional events, and sales.

    · Achieves sales targets by using sales techniques, up selling and cross selling.

    People Management:

    · Liaising with Stores regarding training initiatives and support

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