- KYC & onboarding governance framework – ensure a thorough understanding of on-boarding governance framework to onboard as CB & bank's processes/guidelines.
- Ops Risk Management: adhere to SOPs to ensure the processing of customer transactions.
- Compliance Risk Management: Ensure complete understanding & adherence to compliance risk management.
- AML & Transaction monitoring: act immediately on AML alerts to mitigate risks. Further liaise with internal stakeholders to initiate immediate actions.
- Channel migration: educate customers on the key benefits of migrating to channels and further assist to onboard customers on channels.
- Product Knowledge: deep understanding of business banking products to increase cross-sell and hence, revenue per client.
- Customer Excellence: Deliver best in class services for Business Banking customers at the Business Banking desks. Ensure that customers are satisfied and are provided the best services
- Complaint Management: Resolve customer issues and queries in a way that reflects and expresses excellent customer service. Ensures timely follow-up and escalation of client issues.
- Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Being Team Player & Coordination with RM/Sr RM
-
Remote Customer Support
Found in: DrJobEN AE A2 - 4 days ago
Talabat Abu Dhabi, United Arab EmiratesServe as the primary point of contact for customers, delivering exceptional support through various channels such as phone, email, and chat.Provide timely and accurate assistance to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfact ...
-
Customer Support Assistant
Found in: DrJobEN AE A2 - 4 days ago
LANDMARK Group Abu Dhabi, United Arab EmiratesResponsibilities:- Respond to customer inquiries and concerns via email, chat, or phone in a timely and professional manner- Provide personalized support to customers, ensuring their needs are met and issues are resolved- Assist customers with product information, order processin ...
-
Customer Support Representative
Found in: Talent AE 2A C2 - 6 days ago
GamaLearn Abu Dhabi, United Arab EmiratesAbu Dhabi, United Arab Emirates · | Posted on 12/06/2023 · We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service, addressing customer ...
-
Officer- Customer Support
Found in: Talent AE C2 - 1 day ago
First Abu Dhabi Bank Abu Dhabi, United Arab Emirates Full timeJob Description · To support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets. · KYC & onboarding governance framework- ensure a thorough und ...
-
Customer Support Representative
Found in: DrJobEN AE A2 - 2 days ago
Tons General trading Abu Dhabi, United Arab EmiratesGauge client requirements to offer the perfect solution through fruitful interaction. · Provide accurate, valid and complete information by using the right methods/tools.. · Ensure resolving doubts and queries of customers by providing accurate and suitable information within set ...
-
Customer Service Support
Found in: DrJobEN AE A2 - 45 minutes ago
Project Casual Abu Dhabi, United Arab Emirates· • *KEY RESPONSIBILITIES**:- Picking up and dropping off documents- Assisting clients with solving accommodation/vehicle- Airport picks up and drops offs- Provide clients with general assistance- Build and maintain relationships with government officials and regulatory bodies.- ...
-
Customer Support Representative
Found in: Talent AE A C2 - 1 day ago
Tons General trading Abu Dhabi, United Arab EmiratesGauge client requirements to offer theperfect solution through fruitfulinteraction. · Provide accurate, valid and completeinformation by using the rightmethods/tools.. · Ensure resolving doubts andqueries of customers by providing accurate and suitable informationwithin set deadl ...
-
Customer Support Executive
Found in: DrJobEN AE A2 - 4 days ago
ParkerConnect Abu Dhabi, United Arab EmiratesResponsibilities:A. Performs Customer Services1.Handle all incoming calls, enquiries, complaints and feedback from customers.2.Attends to walk-in customers and answer all emails.3.Ensuring that all internal or external customer's problems & solutions are promptly handled.4.Transf ...
-
Department Manager Customer Support Services
Found in: DrJobEN AE A2 - 5 days ago
ADNOC Schools – Education Company inside ADNOC Oil and Gas Group Abu Dhabi, United Arab EmiratesAccomplish department objectives by supervising and organizing and monitoring the team of Mystery Shoppers. Ensure the site visits are allocated to each individual on a weekly basis Review and submit a written report detailing the shopping experience after each station visit cond ...
-
Department Manager Customer Support Services
Found in: DrJobEN AE A2 - 5 days ago
ADNOC Group Abu Dhabi, United Arab EmiratesManaging the customer support department's day-to-day functions. · Responding to escalated customer support issues. · Implementing customer support processes to enhance customer satisfaction. · Formulating and revising customer support policies and promote their implementation. · ...
-
Department Manager Customer Support Services
Found in: Talent AE A C2 - 6 days ago
ADNOC Schools – Education Company inside ADNOC Oil and GasGroup Abu Dhabi, United Arab EmiratesAccomplish department objectivesby supervising and organizing and monitoring the team of MysteryShoppers. Ensure the site visits are allocated to each individualon a weekly basis Review and submit a written report detailing theshopping experience after each station visit conducte ...
-
Department Manager Customer Support Services
Found in: Talent AE A C2 - 6 days ago
ADNOC Group Abu Dhabi, United Arab EmiratesManaging the customer supportdepartment's day-to-dayfunctions. · Responding to escalated customersupport issues. · Implementing customer supportprocesses to enhance customersatisfaction. · Formulating and revising customersupport policies and promote theirimplementation. · Inform ...
-
Turkish Customer Support Specialist Home Office
Found in: DrJobEN AE A2 - 5 days ago
Intertech Co Abu Dhabi, United Arab Emirates· • Helping both Turkish and English-speaking customers via chat and e-mail · • Working together with your team to reach the best customer satisfaction · • Managing customer accounts · • Assisting customers about account management, billing issues, content, basic website, and ap ...
-
Customer Support Specialist Jobs in Abu Dhabi
Found in: DrJobEN AE A2 - 5 days ago
Boeing Abu Dhabi, United Arab EmiratesJob Responsibilities:Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.Responsible for customer account health and providing world class customer support.Collaborates with customer to determine specific n ...
-
Work From Home Customer Support Representatives
Found in: Talent AE C2 - 1 day ago
Roselien Steur Abu Dhabi, United Arab Emirates Full timeJob Brief · Prioritizing the delivery of top-quality products and services to our clients, our organization underscores accuracy and efficiency. We take pride in our steadfast commitment to providing the highest quality data to support daily operations. As we expand, we seek deta ...
-
Onboarding Specialist
Found in: One Red Cent EUR eFC C2 - 47 minutes ago
Arab Monetary Fund Abu Dhabi, United Arab Emirates Full timeOrganization · BUNA · Opening Date · Sunday, December 6, :00 - Tuesday, December 31, :00 · Introduction · As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Onboarding Special ...
-
Reward Manager
Found in: Talent AE A C2 - 2 days ago
Kaar Tech Abu Dhabi, United Arab EmiratesPlax Spa, selezionauna figura da inserire allinterno dellufficioCommerciale, in qualit di Customer Service con il compito digestire i Clienti, fornendo un supporto tecnico-amministrativo aglistessi · Il/Lacandidato/a ideale, tra i 30 e i 35 anni, si occuper dellagestione del serv ...
-
Reward Manager
Found in: DrJobEN AE A2 - 2 days ago
Kaar Tech Abu Dhabi, United Arab EmiratesPlax Spa, seleziona una figura da inserire allinterno dellufficio Commerciale, in qualit di Customer Service con il compito di gestire i Clienti, fornendo un supporto tecnico-amministrativo agli stessi · Il/La candidato/a ideale, tra i 30 e i 35 anni, si occuper della gestione de ...
-
ME Real Estate Project Manager
Found in: Talent AE A C2 - 6 days ago
Boston Consulting Group BCG Abu Dhabi, United Arab EmiratesRIBATIS, Op rateur de la transformation digitale dans le domaine du#eGOV,cherche#Recruterun#SPECIALISTE#UXERGONOMIE#LOGICIEL · -Missions: · Raliser en collaboration avec les chefs de produits et chefs deprojets des tudes qualitatives permettant detester la r action d utilisateurs ...
-
Bar Manager
Found in: Talent AE 2A C2 - 4 hours ago
Southern Sun Abu Dhabi Abu Dhabi, United Arab Emirates Full time_jobSouthern Sun Abu Dhabi Hotel welcomes job applications from passionate and hard-working team players who want to be part of our ever growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. ...
Officer- Customer Support - Abu Dhabi, United Arab Emirates - First Abu Dhabi Bank
Description
Job Description
To support the Area Manager & Relationship Managers to grow a portfolio of liabilities customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.
Qualifications
Bachelor's Degree in Business Administration, Finance, Banking or a related major field of study is preferred.
5 years' relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of progressively increasing responsibilities in the support function.
Additional Information
Headquartered in Abu Dhabi in Khalifa Business Park, the bank's international network spans five continents, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience, and will support the growth ambitions of its stakeholders across countries in which the bank operates.