- Accomplish department objectives by supervising and organizing and monitoring the team of Mystery Shoppers. Ensure the site visits are allocated to each individual on a weekly basis Review and submit a written report detailing the shopping experience after each station visit conducted by the team. Disclose competing interests, including prior loyalty to or dislike of particular stores or products.
- Compile and analyse the feedback provided by team for different locations on the customer service, the general environment, and detail if specific standards are being met. Observe and determine factors that might require improvement.
- Optimize the resource allocation to ensure station network coverage. Complete operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
- Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Implement support best practices and processes. Provide management support for escalated customer issues. Objectively measure & report on customer support performance.
- Execute cyclical customer satisfaction surveys.
- Foster continuous learning across team. Set-up quality check measurements for Service Stations incl. guidelines, checklists and reporting. Ensure that daily progress of quality checks is properly conducted.
- Develop and audit quality assurance strategies to ensure the delivery of premium service – be an ambassador for ADD culture.
- Identify lapses in quality of customer support services provided and conduct root cause analysis with corrective and preventative action plans.
- Facilitate periodic calibration sessions with the team to ensure the consistency of ADD's policies and procedures.
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Support Services Assistant
Found in: Talent AE C2 - 1 day ago
Emirates Investment Authority Abu Dhabi, United Arab Emirates Full timeThe Support Services Assistant is responsible for ensuring the efficient operation of all support functions such as HR, Admin, Finance, Legal, Audit, IT etc by providing effective administrative support and professional secretarial services. · Responsibilities And Duties · Arrang ...
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Manager - Operations Support Services
Found in: DrJobEN AE A2 - 5 days ago
Aldar Education Abu Dhabi, United Arab EmiratesTo be responsible for the organisation and delivery of operations, administration and support service teams across the School(s). · Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the Principal, recruitment of high calibre candidates ...
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Executive Director Support Services
Found in: Talent AE A C2 - 21 hours ago
Michael page Abu Dhabi, United Arab EmiratesStrategic delivery andimplementation of IT, Procurement and HR policies andprocedures. · Managing the organisation'sIT infrastructure, systems, and services to ensure smoothoperations, data security, and alignment with technologicaladvancements. · Providing leadership, guidance,a ...
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Manager - Operations Support Services
Found in: Talent AE A C2 - 5 days ago
Aldar Education Abu Dhabi, United Arab EmiratesTo be responsible for theorganisation and delivery of operations, administration and supportservice teams across theSchool(s). · Implementing a 'serviceculture' and ensuring efficient, effective staff deploymentand, with the Principal, recruitment of high calibre candidates tojoi ...
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Manager - Operations Support Services
Found in: Talent AE 2A C2 - 5 days ago
Aldar Education Abu Dhabi, United Arab EmiratesTo be responsible for the organisation and delivery of operations, administration and support service teams across the School(s).Implementing a 'service culture' and ensuring efficient, effective staff deployment and, with the Principal, recruitment of high calibre candidates to ...
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Transformation Advisor Support Services
Found in: Talent AE A C2 - 2 days ago
MP - MICHAEL PAGE Abu Dhabi, United Arab EmiratesWork with multiple divisions andstakeholders to enhance the company-wide transformation strategyand ensure the plan is consistently reviewed and improved wherenecessary. · Lead the transformation agendathrough ongoing direction and consultation with key personnel atall levels. · ...
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Transformation Advisor Support Services
Found in: DrJobEN AE A2 - 2 days ago
MP - MICHAEL PAGE Abu Dhabi, United Arab EmiratesWork with multiple divisions and stakeholders to enhance the company-wide transformation strategy and ensure the plan is consistently reviewed and improved where necessary. · Lead the transformation agenda through ongoing direction and consultation with key personnel at all level ...
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Executive Director Support Services
Found in: Talent AE C2 - 1 day ago
Client of Michael Page Abu Dhabi, United Arab Emirates Full time· • Top tier, forward thinking, Government entity. · • Working exposure across the Abu Dhabi ecosystem. · About Our Client · • Top tier, forward thinking, Government entity. · Job Description · • Strategic delivery and implementation of IT, Procurement and HR policies and proced ...
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Department Manager Customer Support Services
Found in: Talent AE A C2 - 5 days ago
ADNOC Schools – Education Company inside ADNOC Oil and GasGroup Abu Dhabi, United Arab EmiratesAccomplish department objectivesby supervising and organizing and monitoring the team of MysteryShoppers. Ensure the site visits are allocated to each individualon a weekly basis Review and submit a written report detailing theshopping experience after each station visit conducte ...
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Department Manager Customer Support Services
Found in: Talent AE A C2 - 5 days ago
ADNOC Group Abu Dhabi, United Arab EmiratesManaging the customer supportdepartment's day-to-dayfunctions. · Responding to escalated customersupport issues. · Implementing customer supportprocesses to enhance customersatisfaction. · Formulating and revising customersupport policies and promote theirimplementation. · Inform ...
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Department Manager Customer Support Services
Found in: DrJobEN AE A2 - 4 days ago
ADNOC Group Abu Dhabi, United Arab EmiratesManaging the customer support department's day-to-day functions. · Responding to escalated customer support issues. · Implementing customer support processes to enhance customer satisfaction. · Formulating and revising customer support policies and promote their implementation. · ...
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Senior Specialist Vocational Education Service Support
Found in: DrJobEN AE A2 - 17 hours ago
Rabdan Academy Abu Dhabi, United Arab EmiratesGuide and motivate students towards the curriculum · Guiding students to develop their talents and choose specializations that suit their thinking abilities · Develop students' skills and solve their problems that coincide with certain age groups or periods · Renewal and innovati ...
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Investment Professional, FS Team, Direct Investments, Large International Investor, Abu Dhabi, UAE
Found in: One Red Cent EUR eFC C2 - 1 day ago
PER, Private Equity Recruitment Abu Dhabi, United Arab Emirates Full timeAbout our client · Our client is a prestigious sovereign wealth fund that is looking for an investment professional to join its growing team in Abu Dhabi. The individual will be focused on investments within the financial services sector. What the job involves Executing transact ...
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General Manager
Found in: One Red Cent EUR eFC C2 - 1 day ago
Abu Dhabi Global Market (ADGM) Abu Dhabi, United Arab Emirates Full time· • Drive SME and lender acquisition strategies, devising and executing initiatives to attract and retain a diverse user base on the platform. · • Develop and implement strategic plans, identifying new market opportunities and driving innovation. · • Manage all aspects of corpor ...
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Enforcement Manager
Found in: One Red Cent EUR eFC C2 - 6 days ago
Abu Dhabi Global Market (ADGM) Abu Dhabi, United Arab Emirates Full timeJob Description · The Registration Authority's (RA's) Monitoring & Enforcement (M&E) Division is responsible for the monitoring of compliance with and enforcement of ADGM's commercial legislation. ADGM's commercial legislation, includes the (non-financial) regulations and rules g ...
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Accountant
Found in: One Red Cent EUR eFC C2 - 6 days ago
Arab Monetary Fund Abu Dhabi, United Arab Emirates Full timeOrganization · Arab Monetary Fund · Opening Date · Thursday, February 22, :00 - Tuesday, December 31, :00 · The Arab Monetary Fund (AMF) is a regional financial organization headquartered in Abu Dhabi, United Arab Emirates, with the primary goal of establishing monetary foundatio ...
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Global Markets Strategist
Found in: One Red Cent EUR eFC C2 - 17 hours ago
Venture search Abu Dhabi, United Arab Emirates Full timeWe are seeking a highly skilled and experienced Global Markets Strategist, in a newly created position for a global bank, based in Abu Dhabi. The successful candidate will be responsible for providing strategic insights, analysis, and recommendations to support clients. This will ...
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Barista
Found in: Talent AE 2A C2 - 1 day ago
Southern Sun Abu Dhabi Abu Dhabi, United Arab Emirates Full time_jobSouthern Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an of ...
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Female Restaurant Manager
Found in: Talent AE 2A C2 - 3 days ago
Capital Motion Restaurants Management Abu Dhabi, United Arab Emirates Full time_job· •Take responsibility for the business performance of the outlet. · •Take responsibility for the qualitative performance of the outlet. · •Actively support the Capital Motion team culture, and help to achieve the Capital Motion vision, goals, and values · •Plan and coordinating ...
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Income Audit Officer
Found in: Talent DE C2 - 1 day ago
Aloft Hotels Abu Dhabi, United Arab Emirates Full timePOSITION SUMMARY · Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze com ...
Department Manager Customer Support Services - Abu Dhabi, United Arab Emirates - ADNOC Schools – Education Company inside ADNOC Oil and Gas Group
Found in: DrJobEN AE A2 - 5 days ago
Description
Enhance Customer Support Experience