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Abu Dhabi

    Department Manager Customer Support Services - Abu Dhabi, United Arab Emirates - ADNOC Group

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    Description
    • Managing the customer supportdepartment's day-to-dayfunctions.
    • Responding to escalated customersupport issues.
    • Implementing customer supportprocesses to enhance customersatisfaction.
    • Formulating and revising customersupport policies and promote theirimplementation.
    • Informing the team of all newinformation related to products, procedures, andtrends.
    • Assessing support statistics andpreparing detailed reports on thefindings.
    • Interviewing and hiring newemployees.
    • Overseeing and evaluating theteam's ongoing trainingefforts.
    • Delivering performance evaluations andfollowing the disciplinary process according to companypolicy.
    • Managing the budget of the customersupport department.


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