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    Assistant Manager - Dubai, United Arab Emirates - Halian uae

    Halian uae
    Halian uae Dubai, United Arab Emirates

    1 week ago

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    Description

    Deliverables - KTLO, Data CentreSupport, Project Refreshes, Decommissioning (Network orServer).

    • New ProjectBuilds
    • ProjectRefreshes
    • Decommissioning ofHardware
    • Incident TicketResolution
    • Co-lo services smart handticket projects, refreshes, incidents anddecommissioning

    Responsibilities:

    • Provideguidance/training and technical expertise to juniorstaff.
    • Fulfil mandated Data Centreavailability, reliability, efficiency and uptime servicecommitments.
    • Engaging appropriateinternal or external service provider resources, as required, toresolve issues in order to mitigate support failure andinterruption to Data Centreoperations.
    • Guiding, monitoring, andcoordinating work conducted by internal and external serviceproviders, providing direction on work procedures and ensuringmitigation of adverseimpact.
    • Maintenance and support ofthe IT hardware infrastructure at the Data Centres.
    • Analysis and resolution ofhardware and server incidents and problems forinfrastructure.
    • Documentation andimplementation of infrastructure ChangeRequests.
    • Updating incident andproblem tickets, reporting on incidents, problems, and changes,identification and mitigation of risks to the infrastructure,updating the Configuration ManagementDatabase.
    • Making Changes andrecommendations for enhancing server infrastructure,decommissioning of hardware including servers, storage devices andother relevant components including coordination ofdisposal.
    • Available for on-callsupport when required.
    • Workingknowledge of network topology, security architecture, server build,and physical infrastructure, and deploymentmodels.
    • Server installation andconfiguration.


    Requirements

    Experienceand Skill Set Requirements

    EvaluationBreakdown:

    1. TechnicalSkills:

    Parameters:

    • Knowledgebuilding ITinfrastructure.
    • Knowledge workingwith and supporting multiple technicalteams.
    • Knowledge with V-Centre,VMware and building and maintaining virtualservers.
    • Knowledge building andsupporting servers of Windows 2008, 2012, 2016, Solaris, AIX,Mainframe.
    • Knowledge of networkinginstallation, supporting and configuring network devices (routers,switches, firewalls and loadbalancers).
    • Knowledge implementingand supporting securityarchitecture.
    • Knowledge building andsupporting backupinfrastructure.
    • Knowledgeinstalling, configuring, and supporting SAN and Tape LibraryInfrastructure.
    • Knowledge of serverinstallation and configuration, and loading of the Operating Systemincluding virtualservers.

    2.Working in an Uptime Tier IV DataCentre:

    Parameters:

    • Knowledgewith ITIL concepts andprocedures.
    • Knowledge with CorporateChange, Incident, Problem, and ReleaseManagement.
    • Knowledge of Data CentreProtocols and Procedures Guides and working in an Uptime CertifiedTier IV & Tier II DataCentre.

    3.ProblemSolving:

    Parameters:

    • Knowledgeof problem-solving techniques to provide leadership and solutions,which deal with a variety of advanced systems administration,technical, operational and service problems efficiently andeffectively (e.g. troubleshooting persistent problems arising fromdiverse situations).
    • Knowledge tofulfil mandated Data Centre availability, reliability, efficiencyand uptime servicecommitments.
    • Knowledge for engagingappropriate internal or external service provider resources, asrequired, to resolve issues in order to mitigate support failureand interruption to Data Centreoperations.
    • Knowledge of guiding,monitoring, and coordinating work conducted by internal andexternal service providers, providing direction on work proceduresand ensuring mitigation of adverseimpact.

    4.GeneralSkills

    Parameters:

    • Abilityfor strong documentation and writingskills.
    • Knowledge for providingincident resolution.
    • Knowledge ofengaging vendors to addressincidents/issues.
    • Ability of workingwith and supporting multiple technicalteams.
    • Knowledge in using Office365, Remedy/eSMT ticketingsystem.


    Benefits



    Experience and Skill Set Requirements Evaluation Breakdown: 1.Technical Skills: Parameters: Knowledge building IT infrastructure.Knowledge working with and supporting multiple technical teams.Knowledge with V-Centre, VMware and building and maintainingvirtual servers. Knowledge building and supporting servers ofWindows 2008, 2012, 2016, Solaris, AIX, Mainframe. Knowledge ofnetworking installation, supporting and configuring network devices(routers, switches, firewalls and load balancers). Knowledgeimplementing and supporting security architecture. Knowledgebuilding and supporting backup infrastructure. Knowledgeinstalling, configuring, and supporting SAN and Tape LibraryInfrastructure. Knowledge of server installation and configuration,and loading of the Operating System including virtual servers.2.Working in an Uptime Tier IV Data Centre: Parameters: Knowledgewith ITIL concepts and procedures. Knowledge with Corporate Change,Incident, Problem, and Release Management. Knowledge of Data CentreProtocols and Procedures Guides and working in an Uptime CertifiedTier IV & Tier II Data Centre. 3.Problem Solving: Parameters:Knowledge of problem-solving techniques to provide leadership andsolutions, which deal with a variety of advanced systemsadministration, technical, operational and service problemsefficiently and effectively (e.g. troubleshooting persistentproblems arising from diverse situations). Knowledge to fulfilmandated Data Centre availability, reliability, efficiency anduptime service commitments. Knowledge for engaging appropriateinternal or external service provider resources, as required, toresolve issues in order to mitigate support failure andinterruption to Data Centre operations. Knowledge of guiding,monitoring, and coordinating work conducted by internal andexternal service providers, providing direction on work proceduresand ensuring mitigation of adverse impact. 4.General SkillsParameters: Ability for strong documentation and writing skills.Knowledge for providing incident resolution. Knowledge of engagingvendors to address incidents/issues. Ability of working with andsupporting multiple technical teams. Knowledge in using Office 365,Remedy/eSMT ticketing system.
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