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    Sales and Customer Service - Dubai, United Arab Emirates - Malaak

    Malaak
    Malaak Dubai, United Arab Emirates

    3 weeks ago

    Default job background
    Full time
    Description
    Customer Service Role:The Customer Service Role at Malaak is an exciting opportunity for a motivated person looking to make a difference every day for our Clients, Childcare Professionals, and the team overall. The Customer Service Role is going to play a vital role in the day-to-day tasks, ensuring the highest level of customer satisfaction.

    Customer Service Role:
    • Responding directly to customers who need assistance, answering a large volume of phone calls and emails
    • Ability to provide quick resolution of issues and questions, with good ability to handle disputes and emergencies
    • Learn our services inside and out with previous sales experience to be able to capture contracts and upsell additional services
    • Keep records of customer interactions, process customer accounts and file documents, providing accurate, valid, and complete information via all tools in a timely manner (App, Google Sheets, Zoho)
    • Taking ownership of customer's issues and following problems through to resolution
    • Ensuring correspondences (Email/Phone/Whatsapp) with clients are accurate, courteous, professional,and replied in a timely manner
    • Ensuring all contract procedures are in place
    • Excellent verbal skills for communicating with both management and customers
    • Good interpersonal skills establish a good rapport with clients and your team members
    • Ability to multitask, prioritize and manage time effectively
    • Must be result-oriented and sales-driven to reach customer service team targets
    • Must have strong computer skills (Outlook, Word, and Excel)
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