- Communicate with customers to ensure their issues are handled and resolved timely.
- Follow-up with customers on online and offline channels to track their experience.
- monitoring Internal customer's activities, pain points collaboration for way to enhance and motivate.
- Identify service gaps based on data analysis and establish action plan
- Work with staff, team management and other relevant stakeholders to resolve issues, manage complaint resolution and focus on root cause analysis to provide sustainable solutions.
- Ensure respond to customers on various segment channels to improve customer service
- Implementation of the listed initiatives with the support of relevant stakeholders
- Collect customer information and track the satisfaction with new products, features & service.
- Analyze data on customer preferences, needs and buying habits to make informed decision
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Complaints Officer
Found in: Talent AE A C2 - 6 days ago
Dicetek LLC Dubai, United Arab EmiratesCommunicate with customers toensure their issues are handled and resolvedtimely. · Follow-up with customers on online andoffline channels to track theirexperience. · monitoring Internalcustomer's activities, pain points collaboration for wayto enhance and motivate. · Identify ser ...
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Specialist Customer Relations IMEA
Found in: DrJobEN AE A2 - 1 day ago
CYBEX GMBH Dubai, United Arab EmiratesYour areas of responsibilities: · Order processing via email or EDI package · Planning in deliveries and following up on logistics issues · Supporting accounts payable and finance department · Main contact for customers, key accounts and distribution partners. Handle customer co ...
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Food safety officer
Found in: Talent AE 2A C2 - 3 days ago
Two Seasons Hotel & Apartments Dubai, United Arab Emirates Full time_jobJob Synopsis:The internal HACCP is a high-potential, mid- to upper-level manager, accountable for accomplishing the full deployment, monitoring and ongoing training of the HACCP system (Hazard Analysis Critical Control Points) at the property. He/she is a Project Team leader who ...
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Customer Service Officer Jobs in Dubai UAE 2023
Found in: Talent AE 2A C2 - 6 days ago
Majid Al Futtaim Dubai, United Arab EmiratesCustomer Service Officer Jobs in Dubai UAE 2023 | Majid Al Futtaim CareersFor More Top Organization Jobs Click HereDescription:A Customer Service Officer responsibilities include responding to customer service inquiries, finding appropriate solutions, and updating customer accoun ...
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Customer Service Consultant Jobs In Dubai
Found in: Talent AE 2A C2 - 5 days ago
Arabian Adventures Dubai, United Arab EmiratesCustomer Service Consultant Jobs In Dubai | Arabian Adventures JobsJob Responsibilities: · Monitor service delivery standards and report any shortfall to head office, highlighting complaints and any remedial action taken.As the first point of contact for customer complaints, revi ...
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Risk Officer Jobs at Dubai UAE 2023
Found in: Talent AE 2A C2 - 6 days ago
American Hospital Dubai, United Arab EmiratesRisk Officer Jobs at American Hospital Dubai UAE 2023For More Top Organization Jobs Click HereJob Responsibilities · Support and monitor the clinical risk management program taking a proactive approach to help minimize and mitigate clinical risk.Support internal clinical risk ide ...
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Guest Experience Supervisor
Found in: DrJobEN AE A2 - 1 day ago
IHG - INTERCONTINENTAL HOTELS GROUP Dubai, United Arab EmiratesSupervise and lead a team of Guest Experience Agents, providing guidance and support. · Ensure smooth operations of the front desk and guest services, maintaining high standards of service. · Train new team members on front office procedures, guest service standards, and hotel po ...
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Guest Service Agent
Found in: DrJobEN AE A2 - 1 day ago
RADISSON HOTEL GROUP Dubai, United Arab EmiratesTo be an ambassador of the Front Office and the hotel, in and outside the work place. · To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. · To ensure that all guests receive a warm welcome and that they enjoy their stay ...
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Engineer Mechanical Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 6 days ago
Siemens Dubai, United Arab EmiratesEngineer Mechanical Jobs In Dubai UAE 2023 | SiemensFor More Top Organization Jobs Click HereProvide technical expertise and perform the activities of the Mechanical & HVAC Maintenance at ADNOC owned properties including Residential and VIP villas and other owned, leased properti ...
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Risk Officer Jobs at UAE 2023
Found in: Talent AE 2A C2 - 6 days ago
American Hospital Dubai Dubai, United Arab EmiratesRisk Officer Jobs at American Hospital Dubai UAE 2023For More Top Organization Jobs Click HereDescription: · Supports the Clinical Risk Manager in the operational delivery of the clinical risk management program. They will assist in the implemenation and monitoring of the effecti ...
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General Assistant DW FB Production B GATES-PROD-MARHABALOUNGE
Found in: Talent AE A C2 - 6 days ago
Emirates Airline Dubai, United Arab EmiratesGreeting and directing visitors,answering questions, and responding to complaints andrequests. · Making arrangements for meetings andtravel. · Performing basic office tasks, such asdata entry, answering phones, taking messages, sorting mail,maintaining and updating filing, operat ...
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Front office leader
Found in: Talent AE A C2 - 16 hours ago
LANDMARK Group Dubai, United Arab EmiratesFollow up and ensure that the necessaryoffice materials are available. · Training of support andsupervision office staff including receptionstaff. · Overseeing the appointmentschedule. · Ensure timely and accurate customerservice · Dealing with complaints and customer requestscon ...
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Guest Service Executive Jobs In Dubai 2023
Found in: Talent AE 2A C2 - 6 days ago
Hilton Dubai, United Arab EmiratesGuest Service Executive Jobs In Dubai 2023 | HiltonDESCRIPTIONA Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.Responsibilit ...
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Fitness Instructor
Found in: DrJobEN AE A2 - 2 days ago
Hotel Chadstone Melbourne MGallery Dubai, United Arab EmiratesTo be an ambassador of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To provide safe working environment using appropriate materials, equipments and supplies. · To properly use the telephone etiquette as per Sofitel stand ...
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Guest Services Executive
Found in: DrJobEN AE A2 - 6 days ago
Bab Al Shams Desert Resort - Dubai Dubai, United Arab EmiratesTo adhere to the department's Standard Operating Procedures at all times · To be aware of the departmental fire evacuation procedures · To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at ...
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Cluster Assistant Cost Controller Jobs In Dubai UAE
Found in: Talent AE 2A C2 - 6 days ago
Accor Dubai, United Arab EmiratesCluster Assistant Cost Controller Jobs In Dubai UAE | AccorFor More Top Organization Jobs Click HereWe are looking for a hard-working and dedicated assistant to be responsible for administrative and clerical duties to ensure efficiency and smooth running in our offices. The assis ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 3 days ago
Accor Dubai, United Arab EmiratesJob Description · To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. · To personally greet and escort the guests rather than pointing out directions. · To respect the privacy of the guests and the confidential ...
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Front Office Executive Jobs In Dubai 2023
Found in: Talent AE 2A C2 - 6 days ago
Bay Avenue Tours Dubai, United Arab EmiratesFront Office Executive Jobs In Dubai 2023 | Bay Avenue ToursDescriptionEnsuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-relat ...
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Voice of Customer Program Manager
Found in: Talent AE 2A C2 - 6 days ago
Al Fahim Group Dubai, United Arab EmiratesThe jobholder is responsible for overall management of the Call Centre ensuring agents are following the Group's standards in recording customer satisfaction surveys and responding to customers' needs and complaints. He/she is the main driver for enforcing and enhancing the Group ...
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Bell Attendant
Found in: DrJobEN AE A2 - 3 days ago
Bab Al Shams Desert Resort - Dubai Dubai, United Arab Emirates10451 ) · Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. · Authentic and captivating, Bab Al Shams Desert Re ...