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Sharjah

    Customer Relations Manager - Sharjah, United Arab Emirates - Sunbulah Group

    Sunbulah Group
    Sunbulah Group Sharjah, United Arab Emirates

    1 hour ago

    Default job background
    Description
    Acquire new customer relationships and manage existing relationships by identifying upsell and cross-sell opportunities through daily analysis and interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business plan
    Responsibilities

    • Acquiring new customers
    Acquire new clients, complete financial analysis and submit accurate credit applications to ensure an excellent enrollment experience; Achieving set goals and securing profitable business operations

    • Portfolio management
    Deliver new solutions to existing clients, sign up clients for alternative channels and value-added services to increase transaction volume and growth of assigned portfolio

    • Relationship management
    Review customer profiles to ensure monitoring of current and future needs; Identify and respond to customer requirements and ensure complaints are resolved within agreed times to build and maintain long-term relationships

    • Risk management
    Make visits to clients; Understand and communicate the risk profile and highlight/update approving authorities of any changes to take necessary action

    • Policies, processes, systems and procedures

    Adhere to all relevant policies, processes, procedures of the relevant entity and guidelines so that work is carried out to the required standard and in a consistent manner while providing the required level of service to customers and stakeholders.


    • Self-management
    Self-manage in accordance with the Bank's people management policies, procedures and processes to ensure compliance and maximize personal contribution to business performance
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