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    Information Technology Manager - Dubai, United Arab Emirates - Culture Recruitment Group

    Culture Recruitment Group
    Culture Recruitment Group Dubai, United Arab Emirates

    Found in: Talent AE 2A C2 - 5 days ago

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    Description
    ➢ Accountability of group wide IT service delivery & IT operations. ➢ Management and enhancement of an ITIL based Service Desk covering incident, problem, and Change Management practices. ➢ Establishing SLA's & OLA & Workforce planning & management. ➢ KPI planning, management, monitoring, enforcement, and continuous improvement of deployed IT services. ➢ Implement and monitor continuous data and systems backup, testing and recovery practices. ➢ Overall accountability for the IT hardware and software inventories. ➢ Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI's, CMDB and inventories. ➢ Accountability for the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation. Network, Security and Communication ➢ Technical design, implementation and management of datacentres, infrastructure, network & security, systems, servers, storage and cloud technologies. ➢ Creation of infrastructure, systems, and servers' standards, policies & OLA's. ➢ Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes. ➢ Maintain and ensure network and security infrastructure is aligned as per 5 years technology plan/roadmap. ➢ Perform network audit and analysis of existing networks to identify areas of improvement. ➢ Manage and ensure that IT Disaster Recovery solutions are updated, tested and operated correctly during disasters, ensuring business continuity. ➢ Ownership and management of AMC's for all network, communication & security technologies.#J-18808-Ljbffr

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