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    In Room Dining Manager - Dubai, United Arab Emirates - HILTON

    Hilton background
    Description

    A In Room Dining Manager for Conrad Dubai,you will be responsible for managing room service operations todeliver an excellent Guest and Member experience. A In Room DiningManager will also be required to manage, train, and develop teammembers and optimise sales and control costs. Specifically, youwill be responsible for performing the following tasks to thehighest standards:

    • Maintain the companies'standards in food, service andcleanliness.
    • Ensure that a efficient, friendly,courteous and consistent service is provided at alltimes.
    • Ensure that you are fully knowledgeableof the Room Service menu, including the wine list and the food& beverage menu in order to provide detailed information(e.g. about portions, ingredients or potential foodallergies).
    • Coordinate the communicationbetween front of the house and back of the housestaff.
    • Follow up on diner'sexperience in order to make sure the guests are enjoying theirmeals and to be able to correct any issues or complains if thereare any.
    • Maintain up to date with trends,competitor checks, and serviceenhancements
    • Ensure inventories of alloperating equipment, beverage and other items are tally at alltimes.
    • Must follow all cash handling policiesand procedures.
    • Attend all mandatorytrainings.
    • Lead the daily team briefings andattend Fod & Beverage meetings and contribute to thesemeetings
    • To be able to receive complaints andresolve problems.
    • Maintain timekeeping andpersonnel records.
    • Pass on information fromupper management to employees and viceversa.
    • Prepare and submit performance reportsof all team members on a timely manner.
    • Keepdetailed records of daily, weekly and monthly costs andrevenues.
    • Monitor compliance with safety andhygiene regulations.
    • Gather guests'feedback and give ideas/recommendations for continuousimprovement.
    • Supervise Room Service and MinibarTeam and provide assistance as needed.
    • Coachand guide current team members and to be able to train new joinersby monitoring their productivity and providing constructivefeedback.
    • Treat everyone with respect and builda good working relationship throughout alldepartments.
    • Maintain high levels ofcommunication and teamwork at alltimes.


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