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    Guest Relations Officer - Dubai, United Arab Emirates - MOVENPICK

    MOVENPICK
    MOVENPICK Dubai, United Arab Emirates

    Found in: Talent AE C2 - 14 hours ago

    Default job background
    Full time
    Description
    Job Description

    What you will be doing:

    • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
    • Take initiative to add a personalized experience.
    • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
    • Check and convey message to guests.
    • Review arrival lists to welcome guests.
    • Help prepare welcome folders with collateral (e.g room service menus).
    • Provide information about amenities and promote services.
    Qualifications

    Your experience and skills include:

    • Minimum 1-2 years' experience in a similar role in a 5 star hotel.
    • Fluency in English both written and verbal communication skills.
    • Additional language is advantage.
    • Experience Opera software is a plus.
    • Energy and enthusiasm with an eye for detail.
    Additional Information

    Our commitment to Diversity & Inclusion:

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are much more than a world leader. We are more than 280,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit


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