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    Guest Relations Officer - Dubai, United Arab Emirates - Anantara Hotels Resorts & Spas

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    Description

    As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

    Qualifications

    • College degree in hotel management or related field
    • Previous experience in Front Office or Guest Services
    • Excellent communication skills
    • Experience with Front Office Systems
    • Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.


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