Guest Relations Specialist Airline - Abu Dhabi, United Arab Emirates - Black Pearl Consult

Description

Our client one of theworld s leading sports resorts is looking for a GuestRelations Specialist (Hospitality) to join their teambased in Abu DhabiUAE.

TheGuest Relations Specialist isthe Supervisor for all Guests Relations Representatives. Having aflair for communication with the ability to resolve issues in atimely and accurate manner providing excellent and exceptionalservice attempt for 100% customer satisfaction exudes a warm andwelcoming reception ensuring that our guests have an exceptionalguest experience pleasant and comfortable visit in the resort.

Ultimately this role will manage guest services and our company simage by answering guests requests and making sure our guests aresatisfied.

Duties&Responsibilities
Incharge in making sure that the frontdesk staff includingReceptionist andGuests
RelationsRepresentatives are offering stellar customer service and providememorable hospitality experiences for our guests ensuring we complywith all standards and operatingprocedures
Manage guestservices staffing and supervision including scheduling trainingperformance management coaching and discipline as neededpromotional recommendationsetc.
Conduct andattend effective shift briefings to ensure resort activities andoperational requirements are well planned &executed.
Toevaluate constantly the staffing guide and plans the staffrequirements to suit the operationalrequirements
Responsible foreffective communication of VIP Amenities with Housekeeping F& B Concierge Front Office Reservations andSales
Isthe key person to meet and greet VIP guests upon arrival anddeparture main contact for top VIPguests
Analyzes guestpreferences and prepares reports for improvement on GuestSatisfaction
Liaison with VIPguests for private business meetings social events gatheringsetc.
Prearrivalcommunication arrival experience check in procedure billing andcheck outprocedures
Analyze andrecord all guests feedback & surveys and continuously driveforimprovement
Monitor in houseguests satisfaction and manage guests complaints; handle guestcomplaints and follow up & update Guest on correctiveactionsundertaken.

Requirements

Bachelor sdegree in Hospitality/Hotel Management or a related field orequivalent commercialexperience
Minimum 10 yearsexperience in hospitality and / or sports facilitiesenvironment
Experience in anintegrated Private or SemiPrivate Resort and Country Club or SportsClub with both Membership and Public access in a seniorrole
Minimum 5 yearsUAE experience in Hospitality gained in a managerial role with aproven track record in hotel related industries ispreferred
Excellentleadership skills with experience of driving performance inteams
Ability toprovide honest feedback and constructive criticism to theteam
Commercialawareness must have a strong understanding of KeyPerformance
Indicators andhow it pertains to the success of guest relationsactivities
AnalyticalSkills Problem Solving Skills Excellent CommunicationSkills
Agile andadaptable able to thrive in rapidly growingbusiness
Providequantitative and qualitative reports using data from guestsfeedback andsurveys.Applicantsresiding within the UAE will be givenpreference.

Toview other vacancies we have please check ourwebsite()and follow us onour social mediaaccountsLinkedIn/ Facebook /Twitter/Instagram

Disclaimer:

Black Pearl will never ask for money or any form of charge ourcandidates just to process or consider their application for any ofour available vacancies.

If you happen to receive such a requestfrom any members of our staff or other individuals claiming to bepart of Black Pearl please do call our office ator drop us amessage on ourwebsite.

Bachelor s degree in Hospitality/Hotel Management or a relatedfield or equivalent commercial experience Minimum 10 yearsexperience in hospitality and / or sports facilities environmentExperience in an integrated Private or Semi-Private Resort andCountry Club or Sports Club with both Membership and Public accessin a senior role Minimum 5 years UAE experience in Hospitality,gained in a managerial role, with a proven track record in hotelrelated industries is preferred Excellent leadership skills withexperience of driving performance in teams Ability to providehonest feedback and constructive criticism to the team Commercialawareness, must have a strong understanding of Key PerformanceIndicators and how it pertains to the success of guest relationsactivities Analytical Skills, Problem Solving Skills, ExcellentCommunication Skills Agile and adaptable - able to thrive inrapidly growing business Provide quantitative and qualitativereports using data from guests' feedback and surveys.

Applicantsresiding within the UAE will be given preference. To view othervacancies we have, please check our website () and follow us on oursocial media accounts - LinkedIn / Facebook / Twitter / InstagramDisclaimer:

Black Pearl will never ask for money or any form ofcharge our candidates just to process or consider their applicationfor any of our available vacancies.

If you happen to receive such arequest from any members of our staff or other individuals claimingto be part of Black Pearl, please do call our office at or drop usa message on our website - .