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    Customer Account Specialist I - Dubai, United Arab Emirates - Dice

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    Description

    JobDescription:

    Top3 Required Skills:

    • Must have customer-facing experience(in person or phone): 2 years or more
    • Must havestrong computer skills (Microsoft office, video conferencing,etc.)
    • Must be able to multi-task betweenactivities and screens during customerinteractions.
    • Experience working with thepublic where the customer experience is the main focus.

    Soft SkillRequirements:

    • Must have strong interpersonalcommunication skills with customers, supervisors, peers.

    Nice to HaveSkills:

    • Bi-lingual is wonderful, but notrequired.

    High Level ProjectOverview:

    • Working as a part of the CustomerAccount Management team candidates will assist thecompany's residential customers with basic to complexresidential inquiries to include: high bill inquiries,support/assistance to resolve customer inquiries, performs billingreconciliation through analysis and reconciliation to resolve thecustomer's needs, and provides detailedexplanations/applications of electric rates tocustomers


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