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    Customer Service Representative - Dubai, United Arab Emirates - Concentrix

    Concentrix
    Concentrix Dubai, United Arab Emirates

    1 week ago

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    Description

    What You Will Do In This Role

    As a Customer Service/Technical Support Representative at Concentrix, you will:

    • Interact with customers via inbound calls who have questions or concerns that require additional support.
    • Achieve specific support and resolution on every call.
    • Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
    • Maintain broad knowledge of client products and/or services.

    Your Qualifications

    Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

    • A High School Diploma and/or GED
    • Minimum 6 months of customer service experience preferred (or required)
    • Strong PC knowledge and computer navigation skills.
    • Proficiency in fast-paced multi-tasking
    • Eagerness to learn new technologies
    • The ability to work rotational shifts as needed
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