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    Delivery station official - Dubai, United Arab Emirates - Amazon

    Amazon
    Amazon Dubai, United Arab Emirates

    1 hour ago

    Amazon background
    Description

    The Delivery Station Liaison will work under limited Manager supervision, and the majority of the decisions will be taken independently and will require a high level of accuracy. Good knowledge of English is required.

    Role and Responsibility

    • Communicating with customers directly via phone and email
    • Resolving conflicts and setting appropriate expectations with customers
    • Clearly understanding and responding appropriately to, the issues that customer present.
    • Working autonomously, making complex analytical decisions with little or no guidance.
    • Communicating with third party couriers
    • The Delivery Station Liaison provides on-site localized customer service to enable effective realtime investigation of a parcel's location and how Amazon can deliver it to the customer as quickly as possible.
    • The onsite nature of the role allows customers to contact local experts so they can get more accurate and up-to-date information about their orders and how Amazon is addressing any delivery issues.
    • The Delivery Station Liaison attends regular face-to-face meetings with third party Delivery Service Providers to effectively advocate for the customer and drive re-attempts, including shipment "rescue routes" where possible.

    We are open to hiring candidates to work out of one of the following locations:

    Dubai, ARE

    Basic Qualifications

    • Fluent english (written/spoken)
    • 1 to 2 years of experience in Customer Service
    • Experience with Microsoft Office, Outlook, Word and Excel
    • Self-discipline, quick learning, diligence and proactivity
    • Available to travel for a week of training

    Preferred Qualifications

    • At ease working in a diverse group and contributing to an inclusive culture
    • Previous experience in logistics roles
    • Excellent performance in the current role / job
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