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Dubai

    Manager CRM - Dubai, United Arab Emirates - Delivery Hero SE

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    Description
    • Role within RegionalMarketing across 8markets
    • Responsible fordelivery of all ad-hoc and automated campaigns through Braze withrequired quality
    • Responsiblefor managing request intake process to improve efficiency andadherence toSLAs
    • Responsible forcampaign Quality Assurance process and tracking oferrors
    • Iterate ways ofworking and intake process based onlearnings
    • Responsible formanaging workload distribution between teammembers
    • Acts as a coach andmentor for junior team members to upskill them and train them onCampaign Ops bestpractices
    • Identify newinnovations and new mechanics to launch more engaging campaignsthrough Braze
    • Providesubject matter expertise to launch complex campaigns onBraze
    • Work with Regional andLocal stakeholders to understand and deliver on complex andcritical campaignrequirements
    • Identify andimplement opportunities to automate recurrentcampaigns
    • Work with CentralRetention Solutions team to implement new enhancements to campaignoperations (i.e. dynamic content, efficiencygains)

    What you need to besuccessful

    What Did WeOrder?

    • Peoplemanagementexperience
    • Subject matterexpertise and deep experience usingBraze
    • Experience workingwith Agile models fordelivery
    • At least 7 years ofexperience
    • Strongstakeholder management to set expectations and pushback requestsfrom markets
    • Experience infast paced Digital/Start Up environment delivering high volume ofcampaigns

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