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    Senior Relationship Manager - Dubai, United Arab Emirates - Sunbulah Group

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    Description
    Obtain new customer relationships and manage existing relationships by identifying up-sell and cross-sell opportunities through analysis and daily interactions conducted with customers in order to achieve targeted growth of the assigned portfolio according to the business plan
    Responsibilities

    • Get new clients
    Obtain new clients, perform financial analysis and submit accurate credit applications to ensure a great signing experience; Achieving set goals and securing profitable business transactions

    • Portfolio management
    Offering new solutions to existing clients, enrolling clients in alternative channels and added services to increase transaction volume and growth of assigned portfolio

    • Relationship management
    Review customer files to ensure current and future needs are met; Identify and respond to customer requirements and ensure complaints are resolved within agreed set times to build and maintain long-term relationships

    • Risk management
    Conducting visits to clients; Understand and report risk profiles and highlight/update authorized authorities of any changes for necessary action

    • Policies, processes, systems and procedures
    Adhere to all relevant organizational policies, processes, standard procedures and instructions so that work is carried out to the required standard and in a consistent manner while providing the required level of service to customers and stakeholders

    • Self-management
    Manage self in accordance with the Bank's people management policies, procedures, processes and practices to ensure compliance and maximize own contribution to business performance


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