Store Trainer - Dubai, United Arab Emirates - Gucci

Description

SummaryThe In-Store Trainer will manage the training activities for their specifically assigned scope of work.

The primary training activities will include:

DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture

CONSULTANT
o Be the 'Training Expert' and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales

COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to 'read' customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Requirements:
Functional
. Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
. Previous experience in training departments and/or in roles where training and developing others was part of the job mission
. Influencing skills
. Project Management
. Familiar working with the store environment
. Strong Retail Business Orientation
. Knowledge of adult learning techniques
. Proven experience of presentation and people development
. Experience in Digital Learning
. Good analytics approach
. International experience and Strong cultural sensitivity
. Fluency in English knowledge of other languages is appreciated.
. Well spoken, agile approach, can do attitude and high teamwork skills
Behaviour
. (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
. (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
. (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
. (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
. (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
. (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions
Job Description
The In-Store Trainer will manage the training activities for their specifically assigned scope of work.

The primary training activities will include:

DELIVERY
o Deliver/Facilitate One-to-one, classroom, meeting, in store training
o Ability to adapt style and methodology to meet the audiences needs
o Create a positive learning environment/culture

CONSULTANT
o Be the 'Training Expert' and partner for the Store Manager and the Retail Area Manager
o Provide effective recommendations and solutions to meet Business Training needs

PERFORMANCE
o Monitor the Training KPIs according to the global frame work (NPS, Retention, Behaviours, ROTI)
o Monitor & Analyze Business KPIs in order to identify learning solutions to impact sales

COACHING
o Strong ability to identify and leverage coaching moments to change behaviors and improve performance
o Ability to adjust style and approach to coach at any level
SELLING EXPERTISE (experience in a selling environment)
o Confident and experienced at selling
o Strong ability to 'read' customers and uncover needs
o Ability to transfer selling skills and techniques
o Experienced in product storytelling
CURIOSITY & DESIRE TO LEARN & GROW
o Strong desire to learn and to self-develop
o Quick to absorb and apply new information
o Stays informed on learning and training trends

PRODUCT KNOWLEDGE
o Product expert
o Passion for brands and storytelling
o Aware of fashion industry trends

STAKEHOLDERS MANAGEMENT
o Manage the relationships between the business owners and the Training team
o Work with the business owners to assess training needs and to define training priorities

COMMUNICATIONS
o Be the voice of the Retail Academy
o Develop and execute communication strategies tied to the Business Training projects
o Be a Change Management leader for all Business Training processes and Retail evolution
o Ensure training content and delivery is meeting communicated expectations

Requirements:
Functional
. Min. 5 yrs in the Retail Industry (ideally including Retail shop floor background)
. Previous experience in training departments and/or in roles where training and developing others was part of the job mission
. Influencing skills
. Project Management
. Familiar working with the store environment
. Strong Retail Business Orientation
. Knowledge of adult learning techniques
. Proven experience of presentation and people development
. Experience in Digital Learning
. Good analytics approach
. International experience and Strong cultural sensitivity
. Fluency in English knowledge of other languages is appreciated.
. Well spoken, agile approach, can do attitude and high teamwork skills
Behaviour
. (Considerate Thinker) Thinks in a connected way, understanding how own decisions impact others
. (Solution Developer) Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
. (Connection Builder) Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
. (Agile Advocate) A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
. (Talent Builder, People Enabler) Exceptional at coaching others and helping people across the organisation to realize their potential. Removes barriers and provides freedom to act
. (Accountable Achiever) Makes things happen with and through others and takes accountability for own actions
Job TypeRegular
Start Date
ScheduleFull time
OrganizationLuxury Goods Gulf LLC