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    System Engineer - Dubai, United Arab Emirates - Wipro

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    Description
    • Excellent communication skills,
    • Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
    • Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
    • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
    • Answer incoming calls and respond to customer's emails intimely manner.
    • Manage and resolve customer complaints.
    • Identify and escalate issues to supervisors as and when needed.
    • Provide product and service information to customers.
    • Research required information using available resources andOffer Solution to customers.
    • Research, identify, and resolve customer complaints usingapplicable software.
    • Route calls and tickets to appropriate resources and Domains whocan best support he user,
    • Document all call information according to standard operatingprocedures.
    • Recognize, document, and alert the management team of trends incustomer calls.
    • Create SOPs for new Issues and resolution given.
    • Complete call logs and reports.

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