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    Call Centre and Leads Management Specialist - Abu Dhabi, United Arab Emirates - Skills Hub Recruitment Solutions

    Skills Hub Recruitment Solutions
    Skills Hub Recruitment Solutions Abu Dhabi, United Arab Emirates

    1 week ago

    Skills Hub Recruitment Solutions background
    Description

    Job Title: Call Centre and Leads Management Specialist

    Job Summary:     Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest standard of care.

    Job Responsibilities:

    • Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations.
    • Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and preferences to provide personalized service.
    • Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients, addressing any questions or objections they may have.
    • Efficiently manage appointment calendars and schedules, ensuring optimal utilization of time slots and prompt follow-ups.
    • Conduct follow-up calls and emails to nurture potential patients and guide them through the decision-making process, assisting them in making informed choices.
    • Deliver exceptional customer service at all touchpoints, addressing inquiries, resolving issues, and ensuring a positive patient experience.
    • Work closely with the marketing team to understand campaign strategies, target audience demographics, and marketing initiatives. Provide feedback on lead quality and suggest improvements.
    • Monitor and analyze lead conversion rates, appointment booking rates, and other relevant metrics. Identify areas for improvement and implement strategies to increase conversion rates.
    • Keep accurate records of all patient interactions, appointments, and outcomes in the CRM system.

    Job Requirements:

    • Min. experience of 1-2 years in tele sales, customer service, or a related field, preferably in the healthcare industry.
    • Excellent communication skills, both verbal and written, with a friendly and persuasive demeanor.
    • Empathy and a genuine desire to assist patients in making well-informed decisions about their healthcare needs.
    • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
    • Adaptability to learn about medical procedures and services to engage with potential patients confidently.
    • Results-driven with a track record of meeting or exceeding sales targets.
    • Ability to work independently and as part of a team.
    • High level of integrity and adherence to ethical standards in dealing with patient information and inquiries.
    • Fluent in English and Arabic


    Skills Hub is an online recruitment portal based in Abu Dhabi.

    Skills Hub is your one-stop shop for job searching success. With our advanced algorithms and personalized job-matching technology, we take the stress out of the job search process, allowing you to focus on what matters putting your skills to work. The actual job-hunting process is overwhelming. So why wait? Let Skills Hub do the job search for you and take the first step toward your career goals today Whether you're a recent graduate, a seasoned professional, or somewhere in between, our platform connects you with top employers and helps you land the job of your dreams. Job seekers go through the process of researching companies, finding jobs, writing resumes, and completing applications. However, with Skills Hub, you can access many open positions, including those that have yet to be announced or advertised on job boards or other locations.

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